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Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Went for recall repair. Not happy with result. They were good people just don't know if Im hesitant to go back for their recommended work.
Was not happy with service. The service manager was not helpful and the sales department
Business response:
We're concerned to hear about your experience with our service and sales departments. Ensuring our customers feel supported is important to us, and we’d like the opportunity to make this right. Please reach out to Patricia Charles, Customer Relations Representative, at 505-338-5826 or Cory Reeves, our Service Director, at 505-338-5932 so we can discuss this further and work toward a resolution that better meets your expectations.
Website scheduler is not good. I schedule service for my radio not working and an oil change and the representative said the online scheduler is not accurate. They were only able to do the oil change for that visit. I was not able to get all the services done at that time and I live 20 minutes away.
Business response:
Thanks for your feedback, Adam. We're sorry to hear about the scheduling issues you encountered. We're continuously working to improve our online system and appreciate your patience. Your experience helps us get better, and we hope to serve you more effectively in the future.
I was given one price for parts and labor, and when I brought my vehicle in the price doubled. I cannot trust that kind of service.
Business response:
We understand how frustrating it can be when pricing changes unexpectedly, and we appreciate your feedback. We strive for transparency in our communication, and your concerns are important to us. We invite you to reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932, at your earliest convenience. They are here to discuss this matter further and ensure your concerns are addressed.
Almost three hours to change oil and rotate tires. And, I had an appointment. Also, very hard sell to put fuel treatment in my truck, put fear tacktic in trying to sell fuel treatment
Business response:
Tom, we understand how frustrating it can be when an appointment takes longer than expected, and we take your feedback seriously. We also want to ensure that any recommendations for your vehicle are communicated clearly and without pressure. To discuss your visit in more detail, please reach out to Patricia Charles, Customer Relations Representative, at 505-338-5826, or Cory Reeves, our Service Director, at 505-338-5932. We're committed to addressing your concerns and improving your future experiences with us.
The work performed on my car was adequate, but I did not appreciate the hard sell for other services. My Chevy Sonic had 60,000 miles. The service rep tried to tell me it was due for a transmission several at 60,000 miles. The service manual states this service is due at 90,000 miles.
Business response:
Hi Carol, thank you for your feedback. We're glad you found the work adequate but apologize for the hard sell experience. We aim to provide helpful recommendations, and we'll ensure our team is more aligned with service manuals moving forward. Your insights help us improve!
The service staff were helpful, but my vehicle was towed in with an oil line failure only a month after my last oil change (also conducted at Reliable). The service team did not get to my truck for nearly three weeks. This has been a consistent problem with Reliable. Hopefully new staff will join the service team and vehicles can be serviced more efficiently.
Business response:
We’re pleased to hear that you found our service staff helpful. However, we regret that your experience with the timing of your vehicle service did not meet your expectations. We understand the frustration of having your vehicle towed in and waiting for service, especially given the recent oil change. To address these concerns and work towards a resolution, we invite you to connect with Patricia Charles, our Customer Relations Representative, at 505-338-5826 or via email. Alternatively, you can reach out to Cory Reeves, our ... read more
They had our truck for 5 months waiting on a part. I know this was out of their control, but during this time there was no communication. When we got the truck back ot was filthy. There was used kleenex on the floor, oil on the doors, shocks missing in the glove box, and now one of my vents won't stay open. There was also a flim on my windows that I still can't get off. Worst experience we have ever been through.
Business response:
We understand how crucial it is to maintain clear communication and ensure your vehicle is returned in pristine condition. We regret the experience you've had and want to address your concerns thoroughly. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, and Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932, at your earliest convenience. Patricia and Cory are dedicated to resolving these issues and ensuring that we meet your expectations.... read more
I purchased a car beginning of yr had a great experience. Took for a oil change recently service dept needs approvement. Oil change took 3 and half hrs never received phone call it was ready lack of communication. Also, I had a email with the scheduled appointment for oil change and tire rotation was told their was a new employee that messed up that the rotation was not gonna be included in my visit.
Business response:
We’re glad to hear that your initial purchase went smoothly, but we regret that your recent service visit did not meet our usual standards. We understand how frustrating it must have been to experience delays and communication issues, especially after receiving conflicting information about your tire rotation. To address these concerns and ensure that we improve our service, please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director... read more
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 14,468 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open tomorrow at 8:00 a.m.