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Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Went in for first free oil change, 10am. they said there was recall to update elec. modules, took 6 hours, ridiculous
I purchased a 2023 Chevy pickup and my check engine light came on. I called the service department and was greeted with animosity and rudeness. I was told they didn’t have the time to look at my truck at this time. I had it towed to Reliable Chevrolet anyway. It was there for a week and they called and said to come pick up my truck because they wouldn’t have time to even diagnose it for up to a month. I asked for a loaner vehicle and they said they couldn’t provide one until my truck was diagnosed. I called Pitre GMC down th... read more
Business response:
It’s clear that your recent experience with our service department did not meet your expectations, especially regarding the check engine light issue and the communication challenges you faced. To address these concerns and find a resolution, please contact Patricia Charles, our Customer Relations Representative, at 505-338-5826. She will review your situation and work to ensure it is handled appropriately.
I had tech open trunk oil was black and was 1 quiet low horrible service
Business response:
It's concerning to hear about the issues you encountered with the oil quality during your service. We aim to provide thorough and reliable service, and it’s clear we didn’t meet those expectations this time. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience so we can address this situation further.
I purchased a vehicle and the truck pulls to the left. Part of the agreement to purchase and listed on the “we owe form” was for this issue to be resolved. Since I am still waiting on resolution of this issue I cannot give the dealership an honest rating at this time. However, the salesman was great! Very professional, polite and, responsive.
Vehicle sat for 2 1/2 months with no updates or communication initiated. It was evident that the Service Manager the Service Advisor, and Vehicle Technician don’t communicate regularly. It was I who would initiate a call to ask for an update, each time a different service advisor would tell me “I will find out that information and call you right back.” Not one single callback beginning in June when Jacob Ortega resigned his position at your service center. Mr Ortega was the Service Advisor that was in charge of my vehicle. R... read more
I took my truck in for a tire rotation. After waiting for one hour, I went to ask Aaron for a progress report. He said they were having an issue with their air compressor and it would be ready in 5 minutes. 15 minutes later, he came to tell me it was ready. An hour and 15 minutes for a tire rotation is not acceptable. Also, the next day I got a call from a woman who said she was the service manager. She apologized for it taking so long and offered me a free oil change, but I was just passing through, so I could not accept. S... read more
Business response:
We understand how frustrating it must have been to experience a delay, especially when you were expecting a quick service. We did our best to resolve the issue with our equipment and get your truck ready as soon as possible, and we truly appreciate your patience throughout the process. We're here to make things right, and if there’s anything more we can do to assist you, we're more than happy to help. Your satisfaction is important to us, and we want to ensure that your future visits are seamless and pleasant. Please feel fr... read more
Brought car in after being recovered from being stolen. The service department sat on it for a month and never ordered any parts and kept giving my wife the run around about needing info from insurance, which we had, and we also gave them the check to start the work. The time our insurance gave us with the rental car ran out due to how long it was taking. We took the vehicle out and to a different dealership, they immediately started ordering parts and communicating with our insurance. The dealership we took it to is almost ... read more
Business response:
We strive for timely and effective service for all our customers, and we regret that we did not meet those expectations in your case. To address this matter thoroughly and ensure we resolve any outstanding issues, please reach out to Patricia Charles, Customer Relations Representative, at 505-338-5826. Patricia will assist in reviewing your situation and working towards a satisfactory resolution.
My C8 Corvette Sat in there back lot 3 weeks after scheduled appointment date untouched and no update. Finally picked it up and had work done at Galles Chevrolet.
They had our suburban for over a week and never even looked at it. We will not be returning!
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 15,162 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is open now. It will close at 8:00 p.m.