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Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
The original person who took me in, Angel, passed me off to Aaron, who had no clue til later. Aaron was very nice and honest with me. I do appreciate people like Aaron. I don't think that was very professional of Angel at all. I did speak to Angel on the phone regarding a different matter previously and he was very rude and straight out told me "I can not help you". I called and left a message for Mr. Don Pohling so i could speak to him about this matter and I am still waiting. So far overall experience, not so great.
Thank God for a young man named Ryan! !! He turned around a very nasty situation
Business response:
Leading up to my experiance the first person i encountered was not trained to help me, ii left a message foe the service manager who did not call me back, the first time i called the dealership service department again and was connected to a service technician named Ryan who absolutely is 100 percent. However when i got to the dealership I was confronted with anothe tech by the name of Angel who was so rude and condensindingit just messed up what was a beautiful day. His mocking behavier and arrogance was way beyond the scop... read more
I am never able to speak with my advisor and he never calls me back.
Dealership service was poor waited over 4 hours to get my vehicle and was skipped waiting in finance several times. I would not get my next vehicle here. The sales man forgot to provide me with my temporary license and i drove off the lot with out a temporary tag .
Business response:
Thank you for contacting Reliable Chevrolet NM regarding your recent service experience. We sincerely apologize for the extensive wait time you encountered during your visit and the frustration caused by the missing temporary license. To investigate this matter further and ensure a positive experience in the future, we would like to connect you with Patricia Charles, our Customer Relations Representative. Patricia can be reached directly at pcharles@vtaig.com or 505-338-5826. We value your business and hope to demonstrate ou... read more
Took over a month to fix my car, didn’t do an oil change like they said it “needed”. Was probably the most frustrating experience ever, but they did what they could to help.
Business response:
Thank you for contacting Reliable Chevrolet NM regarding your recent service experience. We sincerely apologize for the frustration and extended timeframe it took to repair your vehicle. To discuss your situation further and ensure a positive experience in the future, we would like to connect you with Patricia Charles, our Customer Relations Representative. Patricia can be reached directly at pcharles@vtaig.com or 505-338-5826. We value your business and hope to demonstrate our commitment to exceptional service in the future... read more
Well had a scheduled appt at 9am for a oil change and didn't get my truck till 1pm it took you guys 4 hrs for a oil change no phone call letting me know my truck was ready for pick I had to call to check and on top of that after talking with Marcos my truck was ready and then get there to wait another 20 mins because he didn't know why my truck wasn't ready I mean come on its a oil change it wasn't busy there and the whole situation was frustrating. Customer service took a major downfall after covid Noone wants work and no i... read more
An oil change and a tire rotation takes a lot longer than expected even when you have an early appointment .
Business response:
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
They are bad at doing things but to get paid if they are very good
Business response:
We'd like to understand more details of this feedback. Please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience to discuss this further.
Received a coupon from them to only save $9. 00 lol 😂 isn’t not worth it at all. I would definitely not recommend the coupon or their service. They take forever checking out too.
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 15,162 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is open now. It will close at 8:00 p.m.