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Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
They released the vehicle to us even though the entire process apparently wasn’t completed, and then proceeded to call and message me nonstop for days afterward trying to get everything finalized. I repeatedly told them that I was at work and could not keep answering my phone, but it didn’t matter—the calls and messages continued to the point where it felt like harassment. It also wasn’t only Fernando contacting me; Ethan was repeatedly contacting me as well. At least Fernando remained nice and respectful with me despite the... read more
Had my brand new truck for 2 weeks for simple warranty work, no communication, had to call multiple times, service manager said I better just pick it up and they’d call me when they could get around to fixing it. Excuse after excuse, the tech is sick, this tech isn’t certified for warranty work, the dog ate my homework. Never called me, pretty sure the service ticket is still open 2 months later….had to go to another dealer and they did fix within a week. Unbelievably bad service shop, I’ve never experienced anything like th... read more
Business response:
We are disappointed to hear about your recent service experience and the concerns you shared regarding communication and the timeline of your warranty repair. We strive to provide timely updates and a positive experience throughout every service visit. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Anthony Baca, our Service Manager, at Abaca@vtaig.com or 505-338-5932 for further assistance.
Frustrating Don't know what they are doing, can't communicate with each other, gives me the run around and can't even keep their scheduling in order. Also nobody wants to answer their phones even when several messages are left. This includes the dealership manager
Business response:
We are disappointed to hear about your recent experience. We remain committed to providing clear communication, timely follow-up, and a professional experience for every customer. We would appreciate the opportunity to speak with you to get a better understanding of your experience and address any concerns. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Anthony Baca, our Service Manager, at Abaca@vtaig.com or 505-338-5932.
9:30 oil change appointment. Was told 2 hours Finished at 1:30pm It was 4 hours for an oil change! No wonders there are quick oil change places all over
Business response:
Thank you for sharing your feedback regarding your recent service visit. We strive to provide efficient maintenance services and accurate expectations for appointment timing. We value the opportunity to review your experience and identify ways to improve our scheduling and communication processes. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Anthony Baca, our Service Manager, at Abaca@vtaig.com or 505-338-5932 so we can assist you further.
Tierra was personable, professional, and informed. She has a great attitude towards her work and customers needs. I only wish more people could carry themselves like this young lady.
Business response:
We truly appreciate you taking the time to recognize a member of our team. It is rewarding to hear that Tierra provided professional, knowledgeable, and attentive service during your visit. We will be sure to share your kind words with her and our team. If there is ever anything else we can assist you with, please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Anthony Baca, our Service Manager, at Abaca@vtaig.com or 505-338-5932.
Expectations were not clearly disclosed. My truck was there for 2 days and it was still 28th in line on the 3rd day. I decided to take the business elsewhere. Waiting was not the problem, it was that the expectation given was that it was possible it could be looked at same day or the next day, not indefinitely.
Business response:
Thank you for sharing your feedback regarding your recent service experience. Our team strives to provide accurate expectations for scheduling, diagnostic timing, and repair progression so customers can make informed decisions. We understand the importance of receiving clear communication about timing throughout the service process and appreciate your perspective. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Anthony Baca, our Service Manager, at Abaca@v... read more
It took 7 hours for mudflaps to be installed which were not correct. Jonathan did his best with techs. Anthony just plays phone tag and the customer relations lady never responded.
Business response:
We appreciate you sharing your feedback about your recent vehicle purchase. We are pleased to know your overall experience was positive while also recognizing your concerns regarding the condition of the vehicle. Our team values feedback like yours as we continually work to meet our customers' expectations. Please reach out to Ken Orosco, our General Manager, at customerrelations@reliable-chevrolet.com so we can review your experience and assist you further.
Scheduled an appointment for oil change, tire rotation, and front brake service. Car was there for 4 hours with no information update. After I called to get a status update I was informed my front brakes still needed to be ordered and it would be another 3-4 hours. I picked up my car and never got my front brakes replaced.
Business response:
We are disappointed to hear about your experience regarding your service visit and the concerns you’ve described with communication, delays, and the completion of requested work. We strive to provide clear updates and timely service for every customer. We appreciate the opportunity to review your feedback and better understand the details of your visit. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Anthony Baca, our Service Manager, at Abaca@vtaig.com or 505... read more
Needed a 1 year warranty but the dealership could not accommodate the request at this time.
Business response:
Thank you for your review and for taking the time to share your experience with us. We truly appreciate your feedback, and we are glad you chose Reliable Chevrolet for your automotive needs. We understand that not being able to accommodate your one-year warranty request may have been disappointing, and we appreciate your understanding. Our team is always working to explore the best options available for our customers, and your feedback helps us continue to improve. We hope to have the opportunity to serve you again in the fu... read more
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 14,560 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open at 11:00 a.m.