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Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
A warranty was offered or assumed but after credit run the warranty was not offered.
Business response:
We are delighted to hear that you took the time to share your experience with us. We truly value your feedback, and we are glad you chose Reliable Chevrolet for your automotive needs. We do want to acknowledge your concern regarding the warranty that was initially offered but was not available after your credit was processed. We understand how that kind of situation can feel confusing or disappointing, and we want to make sure you feel heard. We would encourage you to reach out to our team at (505) 216-2993 so we can look in... read more
I waited 3. 5 hours for a oil change. This is not right. I have cancer. You tect suck
Business response:
We are disappointed to hear about your experience regarding communication and customer service during your visit. We strive to keep customers informed throughout the service process and provide a professional experience at every interaction. We would appreciate the opportunity to learn more about your concerns and review the details of your visit further. Please contact Patricia Charles, our Customer Relations Representative, at [pcharles@vtaig.com](mailto:pcharles@vtaig.com) or 505-338-5826, or Anthony Baca, our Service Man... read more
I was suppose to go for an oil change that’s shouldn’t have taken more that a hour but ended up being 3 hours. Then they told me they couldn’t do anything for the other issues that popped up on my vehicle and told me to go to another dealership when I had bought that ride there. It was annoying to have to go somewhere and they where no help at all
Business response:
We appreciate you taking the time to share your feedback regarding your recent service visit. Our team strives to complete maintenance efficiently and to clearly communicate when additional vehicle concerns require further diagnosis or specialized repair. We understand your frustration regarding the length of your visit and the handling of additional issues identified during inspection. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Anthony Baca, our Serv... read more
Check engine came on within 5 miles, had to drive back 300 miles, dealer lies, dealer not thankful, once we signed contract dealer became antagonistic, Gap dealer got upset and judgmental. Dealer said we broke a button. We never test drove vehicle!
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding the vehicle condition and your post-purchase interactions with the dealership. We strive to ensure every vehicle is delivered in proper working condition and that all customers are treated with professionalism and respect throughout and after the sale. We appreciate you taking the time to share your feedback, as it helps us continue to review and improve our overall customer experience. Please contact Patricia Charles, our Customer Rel... read more
Dropped off the vehicle for an oil change at 8:30am, additional work was needed. Told estimated time the work was to be done was 5:30. The vehicle was not done until 6:50pm. When I drove home could hear ticking and had to return the following morning to fix. The car interior was dirty with black fingerprints on the driver's seat and passenger seat, I believe were oil or grease marks. No protective gear was placed in the vehicle to protect or prevent any damage or mess.
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding the delay in service completion, the need for a return visit, and the condition of your vehicle after service. We strive to complete repairs accurately, provide realistic timelines, and ensure every vehicle is treated with care and respect while in our service department. We appreciate you taking the time to share your feedback, as it helps us continue to review and improve our overall customer experience. Please contact Chris Rothwell... read more
Took almost three hours for an oil change and told me 5 to 10 minutes for the last hour. When I told them I needed to leave Mark told me straight to my face that because he closed my ticket out that it cut the oil pump off as if I would ever believe that nonsense. Then said five to ten minutes again. That took over 20. Check in at 8:32 and left ten minutes before 11 for a scheduled oil change. Then lied too the entire time. Very poor service
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding the extended wait time and communication during your oil change service. We strive to provide accurate time estimates and efficient service for all scheduled maintenance visits. We appreciate you taking the time to share your feedback, as it helps us continue to review and improve our overall customer experience. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Anthony Ba... read more
It was a fair and poor experience Lies, rushing, no test drive, negative approach New vehicle check engine light came on while going to abq hotel, had to return hoping for a quick fix, but wasn't
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding the sales process and vehicle condition following delivery. We strive to provide transparent communication, a thorough purchase experience, and quality vehicles for every customer. We appreciate you taking the time to share your feedback, as it helps us continue to review and improve our overall customer experience. Please contact Ken Orosco, our General Manager, at customerrelations@reliable-chevrolet.com.
Aaron was great to work with. The finance manager, Ethan, was not pleasant to work with. He was very pushy. Even after we told him no on the extended warranty because we had a limited amount of cash to spend, he kept asking. When he finally accepted that we were not going to purchase it, he was very cold. If it wasn't for Aaron, we would have walked on that deal.
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding interactions during the finance process and extended warranty discussion. We strive to provide a respectful, pressure-free, and transparent experience for every guest throughout their purchase journey. We appreciate you taking the time to share your feedback, as it helps us continue to review and improve our overall customer experience. Please contact Ken Orosco, our General Manager, at customerrelations@reliable-chevrolet.com.
Loved the sales person but hate the service department here and the General manager. I only bought a truck from this dealership because they were the only ones that had a blue truck.
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding the service department and overall dealership experience. We strive to provide consistent, high-quality service across all departments and ensure every customer feels valued throughout ownership. We appreciate you taking the time to share your feedback, as it helps us review and improve our overall customer experience. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Anth... read more
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 14,560 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open at 11:00 a.m.