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Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
5 hours to change oil. Way to long. No updates from service over the 5 hours. Had to call for update.
Business response:
We recognize the importance of timely service and consistent communication during every visit. Our team strives to keep customers informed and ensure a more efficient experience. Feedback like this helps us improve our processes and responsiveness. For further assistance, please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Anthony Baca, our Service Manager, at Abaca@vtaig.com or 505-338-5932.
I set an appt. for an oil change @10:AM and was asked if I wanted to leave it or wait. I said I would wait. When I showed up for the appt. they said it would be a 4-5 hour wait. I asked why and was told that I needed to be there by 7AM. My next question was why did I make an appointment. So, the moral of the story is don't make an appointment with Reliable Chevrolet because they won't honor it. Left a message for the general manager a week ago and still no response??????????
Worst experience ever! ! Everything went well, until we went back the next day. They lied about notifying us of needed required documents, we got no gas in vehicle after they said they would put some in, and we received nasty attitude from the finance manager who shouldn’t be working there if she’s going to be so disrespectful and misunderstanding. I will not be purchasing a vehicle through reliable ever again.
When I made the appointment a week prior to the appointment, getting an oil change within a two hour time span was no problem however, on the day of the appointment, my wife was told that it would take twice as long as promised. And I was recommended that I needed a brake fluid and engine coolant flush on a vehicle that is less than a year old and under 30,000 miles is GM using fluids that are that subpar? I doubt it but they tried to sell me several hundred dollars worth of service by using talking points such as engine, ru... read more
an oil change took 3 plus hours and took my car in early and was the only customer in the waiting area, last time i took my car it was only 1 1/2 hours and during a holiday week
I have taken my vehicle in multiple times with zero resolution to my warranty issues. Third row seat has had a persistent warrantable issue with the head rests. I've been told after 3 visits that the problem was resolved, which after the third visit it was not. After the 4th visit, I was advised that the headrests have a defect ... this is precisely the reason and what was described when I initially took my vehicle in and now have to wait for the part(s) to arrive. The additional problem is a radiator hose leak which had a r... read more
Overall, the experience was awful did not get the help will not be doing business with this dealership again
I was expressing my concern about a noise my vehicle is making and he just responded in a condescending/rude tone and told me my vehicle wasn't making any noise. That I should record while I drive so that I can show the sound my vehicle makes. He didn't seem to care that I am concerned. Also its not safe to record while I drive.
I had an 11:30 appointment for my first oil change. Free, paid for by GM. I waited as I live 50 miles away. Actually I waited 4 HOURS only to be told there was still one car in front of mine. What’s the point of an appointment? “Waiting area” is a corner of the showroom with a TV that only shows Chevy adds. I left with no free oil change and did it myself. My new truck delivery was bad as they lost the second key and the locking lug nut “key”, but the service dept is worse. I bet The service ticket was turned into GM and the... read more
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 14,560 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open at 11:00 a.m.