This profile has been claimed by the business owner or representative.
Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Bad Vehicle in shop for 2 weeks to resolve check engine light Poor service Discouraged
Business response:
We understand your concerns regarding the time your vehicle has been in service and the overall experience. Timely diagnosis and repair, along with clear communication, are important parts of the service process. We would like the opportunity to review your visit in more detail and assist further. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Anthony Baca, our Service Manager, at Abaca@vtaig.com or 505-338-5932 for further assistance.
Took my Malibu to be serviced on Feb 16. Diagnostic didn't come until after 4 phone calls and two visits car was with you for 9 weeks. No major repairs. New battery. Thats it. No communication unless I checked in. Not one phone call, email or text until April 16
Business response:
We are disappointed to hear about your experience, as this is not the level of communication or timeliness we strive to provide. We understand how frustrating it is to be without your vehicle for an extended period, especially with limited updates and minimal repairs completed. Your feedback regarding communication and service turnaround time is concerning, as we aim to keep our customers informed and provide efficient, reliable service. We would appreciate the opportunity to speak with you directly and review your experienc... read more
Terrible all around. I will never take my vehicle there again. Terrible customer service and service overall
Business response:
We appreciate all feedback regarding service experiences and take concerns seriously. Our team is committed to providing consistent, professional support and reviewing all customer input as part of ongoing improvement efforts. For further assistance, reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Anthony Baca, our Service Manager, at Abaca@vtaig.com or 505-338-5932.
Waited 2 1/2 hours for an oil change then was told 2 more hours before my truck would be ready...Had to take my truck for an appointment within an hour so I left with my vehicle, so I wasted my time last Tuesday morning...I do not plan on returning to have my Chevy Colorado serviced for an oil change and tire rotation. I feel I could have been updated along the way as I waited in the service department waiting area. Service people acted as if it was no big deal to them. After buying my truck 18 months ago from Reliable, I do... read more
Business response:
We strive to provide an efficient and transparent service experience and aim to keep customers informed throughout their visit. Our team is committed to delivering attentive support and a professional environment at every interaction. Feedback is valuable in helping us continually improve how we serve our customers. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Anthony Baca, our Service Manager, at Abaca@vtaig.com or 505-338-5932.
Poor communication and took 3 weeks on 6. 3 hour labor Was told would be ready in 1 day took an extra 17 days
Business response:
We recognize the importance of clear timelines and consistent communication throughout the service process. Our team works to provide accurate updates and complete repairs as efficiently as possible. Feedback like this helps us improve coordination and better manage expectations. For further assistance, please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Anthony Baca, our Service Manager, at Abaca@vtaig.com or 505-338-5932.
Was lied to too many times took vehicle in said they fixed the problem, no they didn't they picked the vehicle up for 2nd time had it for over a week just for a battery but was lied to and oh about the tires said we got brand new tires they weren't new they just put shine on the tires they were old tires overall very frustrating and disappointing thought they were reliable no they are Delieable
Business response:
We understand the importance of accurate communication and reliable service outcomes for every visit. Our team strives to provide clear updates and thorough care when addressing vehicle concerns. Feedback like this helps us evaluate and improve our processes and consistency. For further assistance, please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Anthony Baca, our Service Manager, at Abaca@vtaig.com or 505-338-5932.
Waiting to long, four hours Needs to be better organized, had appointment scheduled To long
Business response:
We recognize the importance of efficient scheduling and minimizing wait times during service visits. Our team works to improve organization and ensure a smoother experience for every customer. Feedback like this helps us refine our processes and better meet expectations. For further assistance, please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Anthony Baca, our Service Manager, at Abaca@vtaig.com or 505-338-5932.
It was good. I recommend it. Best day ever. A b c d e f g
Very bad business purchased a Chevy Silverado from you guys four days later the battery completely gave out had to go purchase a $300 battery so I called the guy who sold me the truck. They’re at reliable and he told me oh I’m sorry. Bring me in the receipt and we could reimburse you took off work went to go show him my receipt. He took my receipt and said all my manager said that the GM needs to be here to give out money so kept my receipt and said to call him back later on that afternoon and we could figure out when I coul... read more
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 14,560 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open at 11:00 a.m.