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Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I had a scheduled oil change on my corvette. Only to be charged 250.00 for just an oil change. I was told it would take 5 hours to complete.
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding your service visit, including timing and pricing. We strive to provide clear estimates and transparent pricing for all services performed. We appreciate you taking the time to share your feedback, as it helps us improve our communication and overall service experience. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Anthony Baca, our Service Manager, at Abaca@vtaig.com o... read more
When I dropped off my car at the end of March I was told it would be 20-25 days before they could even diagnose it. That was already completely absurd, but it actually took TWO MONTHS before they looked at it. Completely unacceptable. Then they tried to tell me that there were other issues with my car (air filter, coolant levels, etc.) and when I told them I had that taken care of three weeks prior dropping the car off they told me that Jiffy Lube was “definitely wrong” and I needed to get it serviced. Um, no. Now you’re jus... read more
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding diagnosis timing, communication, and service recommendations. We strive to provide accurate expectations, timely updates, and transparent information throughout the service process. We understand how important it is for customers to have confidence in the recommendations provided for their vehicles. We appreciate your feedback as it helps us evaluate and improve our overall customer experience. Please contact Patricia Charles, our Cust... read more
Waited over 4 hrs. When was told it would be 2 for oil change. Txt in 3 hrs. said to txt with questions. Asked if car was done got no response. Given keys at pick up was told car was beyond the wall, no one drove it up.
Business response:
We are disappointed to hear about your recent experience and the feedback shared regarding wait time, communication, and vehicle pickup during your visit. We strive to provide accurate time estimates, timely updates, and a smooth pickup process for every customer. We value all feedback as it helps us review internal procedures and improve overall service efficiency and communication. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Anthony Baca, our Service Man... read more
They are rude they don’t do what you tell him to do my car got broken into while it was in your care for four months or so I took my vehicle in to get an oil change and I took my other check in and they didn’t do nothing and they had a performance I am really really upset with reliable Chevrolet thank you
Business response:
We appreciate your feedback and understand your concerns regarding your recent service experience. Our team remains committed to properly documenting customer requests, completing authorized services, and maintaining clear communication throughout the repair process. We value the opportunity to review your concerns and improve the overall customer experience. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Anthony Baca, our Service Manager, at Abaca@vtaig.com ... read more
Schedules are important to keep for integrity! Also a return trip back to the dealership for check engine light. Right after I just left the dealership is inconvenient!
Business response:
We appreciate your feedback and understand your concerns regarding scheduling and the need for an additional visit after your service. Our team remains committed to providing accurate time estimates, thorough inspections, and minimizing repeat visits whenever possible. We value the opportunity to review your concerns and improve the overall service experience. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Anthony Baca, our Service Manager, at Abaca@vtaig.com... read more
Friendly people. .. Have yet to get my motor cover.... They throw a great sales pitch, but i still need my motor cover that they said they would get me. It's been over 3 months now
Business response:
Thank you for taking the time to share your experience and for recognizing our team's friendly approach. We understand your frustration about the delay with your motor cover, and we recognize that three months is far too long to wait for something that was promised to you. Your patience during this extended timeframe shows great understanding on your part. We want to make this right and ensure you receive the motor cover you were promised. Please reach out to us at (505) 216-2993 so we can immediately look into the status of... read more
Slow service for an oil change The service department is slow places, long waiting times because of the slow pace
Business response:
Thank you for taking the time to share your experience with our service department. We understand that waiting longer than expected for an oil change can be frustrating, especially when you have other commitments. Your feedback about the pace of service helps us identify areas where we can improve our efficiency. We value your patience and appreciate you choosing Reliable Chevrolet for your vehicle maintenance needs. Your input motivates us to continue working toward providing faster, more streamlined service for all our cus... read more
Customer service sucks. After having the vehicle for some time no diagnosis, no loaner, i had it towed to Casa.
Business response:
We value clear communication and a consistent service experience and remain focused on improving how we support customers throughout the repair process. We work to ensure timely updates and proper handling of service concerns across all visits. We are available to review this situation further and can be reached at Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Anthony Baca, our Service Manager, at Abaca@vtaig.com or 505-338-5932.
Dealership could have done better to help me and not low ball me for my trade in. Very disappointed with my experience this time around as a loyal customer. I didn’t even get any kind of credit for brand new tires on my trade in.
Business response:
We are disappointed to hear about your recent experience and understand the importance of receiving a fair and transparent trade-in evaluation, especially as a valued returning customer. We would appreciate the opportunity to speak with you to gather additional information and better understand your concerns. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Anthony Baca, our Service Manager, at Abaca@vtaig.com or 505-338-5932 at your earliest convenience.
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 14,560 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open at 11:00 a.m.