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Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Lack of training or lack of integrity. Unhelpful in every way possible. Had my vehicle repaired elsewhere by a certified Chevy for a fraction of cost and time Reliable offered
No communication. Vehicle was in shop for 45 days. I received communication about what was wrong with the truck the day I received the service description via email. Tried to call and they didn’t answer. Called from a different number and they answered. I am pretty sure that they block numbers when they know they have a problem or will have a problem with a customer. The service guys are friendly but this dealership is just a crap business.
Business response:
We are concerned to hear about your experience and we understand your frustration. We understand your concern about phone accessibility and want to ensure every customer can reach us when they need assistance. While we appreciate that you found our service team to be friendly, we recognize that overall communication fell short of your expectations. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338... read more
The sales staff, especially Jack, were awesome. Unfortunately, the finance department wasn’t as pleasant and unprofessional to deal with. When we were close to finalizing the deal, there were some hold-ups with the bank, and I was told I needed to put down a $500 deposit to hold the vehicle. I was also told I could lose the vehicle if I didn’t put anything down. At that point, I was done. I did return later and finish everything once the bank situation was straightened out. I don't believe i should be swayed to put $500 down... read more
Business response:
Your concerns are noted and we understand your frustration. We're glad to hear that our sales team provided you with excellent service and that you were ultimately able to complete your purchase once the banking matters were resolved. Your feedback helps us identify areas where we can improve our customer service approach. We value your input and want to ensure future customers have a more positive experience throughout their entire visit. For further discussion about your experience, please contact Ken Orosco, our General M... read more
I had a 10:30 appointment I was told it be 3 hours I was there at 10:15 am at 2:30 pm they were just taking my car in that’s 4 hours later so I had them bring my car back and left without any work being done and the last time I was the technician that worked on my car didn’t put back my wheel lock didn’t reset my oil life gage and didn’t reset the gages for my tire pressure so I will not be back there for any other work on my car and please don’t call me because you will not change my mind
Business response:
We take your feedback seriously and understand your frustration. We value the time you took to share these specific details about your visits, as they help us identify areas where we can work to improve our service processes. Your feedback is important to us and we would appreciate the opportunity to discuss your experience further. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932 when conve... read more
I’ve made at least 5 messages/calls to get back in and fix my alignment . The first 2 visits they didn’t fix it and it pulls to the right now. The only reason I did it was because I bought new tires and the service rep. recommended it. Now it pulls, which it didn’t before i brought it in. spoke with one lady who said that the service department will call me and that was 2 weeks ago and still no response. I may not answer every call that comes to my phone but if I missed one at least a message could be left. So I will call ag... read more
Business response:
We are disappointed to hear about the ongoing issues with your vehicle's alignment. The experience you've described is certainly not what we strive for. We understand your frustration and would like to speak with you further about this. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932 at your earliest convenience.
Had to get my truck towed back to dealership due to lack of attention to detail. Was given the run around to get issue fixed after initial service.
Untrustworthy, wanted to make me wait 3. 5 hrs for an oil change. Because it's a diesel !
Their service department didnt fix my car. And then laughed when I said I had a $37000 piece of crap. They also have my car back covered in dust and bird poop after having it for 9 days. When I talked to the service manager he said "it's not my responsibility to wash your car". I also asked 5 days ago for a call from the general manager and im still waiting for that. I do NOT recommend this dealership at all.
Business response:
We regret to learn about your disappointment with your recent experience. The situation you've described does not reflect the quality care we strive to provide our customers. Your feedback helps us identify areas where we can work to improve our processes and customer communication. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932 so we can work toward a resolution.
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Business response:
We are thrilled to hear from you and appreciate you taking the time to leave us such a wonderful rating. Your five-star review means so much to our team. We're grateful for your business and look forward to continuing to serve you with the same level of service that earned your recommendation.
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 14,560 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open at 11:00 a.m.