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Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
4 hours for an oil change is unacceptable With no communication with us until the 3 rd hour that we had to ask Why is it taking so long?
Business response:
We understand your frustration and appreciate you taking the time to bring this to our attention. Your experience fell short of the efficient service standards we strive to maintain. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932 so we can address your concerns directly.
Did an oil change and bought new tires. Also did a 4 wheel alignment which is not right. My car keeps pulling to the right and I've taken it back a second time and it's the exact same thing, pulling to the right, left a message with Cory the service manager and waiting on his return call at this moment to see what he can do.
Business response:
We are sorry to hear that your experience did not meet your expectations. We would like to speak with you further to see if we can find a resolution. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932 at your earliest convenience. Thank you.
Still haven't taken delivery of vehicle. Wrong part and faulty parts were delivered. Currently no update on part eta. Purchase was made on 10/10/2025.
Business response:
We take your feedback seriously and understand your frustration. Your experience is not meeting the standards we strive for, and we would appreciate the opportunity to discuss this further. Please reach out to Ken Orosco, our General Manager, at customerrelations@reliable-chevrolet.com so we can provide you with a direct update on your vehicle's status and work toward a swift resolution.
Poor execution, damaged other parts of my vehicle. Not satisfied, will not recommend. Ken O and Cory Reeves stated they no longer have the capacity to service my vehicle which is under warranty.
Poor execution, damaged other parts of my vehicle. Not satisfied, will not recommend. Damaged all 4 wheels, refused to continue with warranty repair, stated they no longer have the capacity by Cory and Ken O.
Came in for an oil change and transmission service. Transmission leaked out all fluid after service when returning home.
Business response:
We are concerned to hear about your experience. This is certainly not the experience we want any customer to have. We take situations like this seriously and would appreciate the opportunity to discuss what happened and work toward a resolution. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932 so we can address your concerns directly.
No one knows what is going on. Car came back dirty. It took over a month to replace the battery
Business response:
We recognize that waiting over a month for a battery replacement while dealing with unclear information is unacceptable. Additionally, receiving your vehicle back in an unsatisfactory condition adds to the disappointment. We are sorry to hear that you feel this way about your recent visit. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932 so we can address these issues directly and work towar... read more
Not a good experience, I made an appointment for an oil change, service is not very organized I had to wait 3 hours for an oil change and when the 3 hours was up I went to the service desk and I was told that I was third in queue so I would have to wait another 3 hours, I couldn’t wait any longer so I just asked for my vehicle back! A person shouldn’t have to wait 6 hours for an oil change, if service is backed up, service agents should let us know at the time of making the appointment, that way proper arrangements can be ma... read more
Business response:
Waiting several hours for a scheduled oil change is unacceptable, and we understand how frustrating and inconvenient that must have been—especially when communication about delays wasn’t handled properly. We take your concerns seriously and would like the opportunity to make this right and review what went wrong with your appointment. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
I went to body shop to inquire abot rust warranty. The manager said he would call us back with info. He never called back. We left a message on his phone. No return call.
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 14,560 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open at 11:00 a.m.