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Reliable Chevrolet
- Car Dealers
- Albuquerque, NM
About this business
Location details
9901 Coors Blvd, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Too long of a wait to get service. Over a 2 month backlog. Brandon kept informed
Business response:
Thank you for taking the time to share your experience with us. We understand that waiting over two months for service can be frustrating, and we appreciate your patience during this busy period. It's wonderful to hear that Brandon did an excellent job keeping you informed throughout the process.
I purchased my truck October 2024 and within a years time it had a break sensor issue it was around 16,000 miles that the issue came up. I sent it to Reliable Chevrolet August 23 2025 and it has been with them since then. About 2 months. I have been told that the part has been ordered but is on back order with no eta. The service department has kept my truck captive by delaying a diagnosis. Without a diagnosis they cant request a rental per what they are telling me. I’ve been getting the runaround and am tired of this.
Business response:
We are concerned to hear about your frustration with your service experience. The situation you've described is not the experience we want any customer to have. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932 so we can work directly with you to address your concerns.
Called a week in advance to schedule an appointment my wife is a travel nurse and I hadn't time to come out there to get the oil changed for her. Was scheduled for oil change tire rotation wipers changed on front. The appointment was for 7am as she got off work at 6:30 am. Needless to say that's the last time you will see us at your dealership my hometown dealership doesn't take as long as y'all plus you can't never finish what is asked. You didn't have wiper blades and took til 10am for that minor stuff with an appointment.... read more
Business response:
It’s disappointing to hear that the service took longer than anticipated and that parts availability caused additional frustration. That’s not the level of efficiency or communication we strive to provide our guests. Your comments have been shared with our service leadership team so we can address the scheduling and parts issues you encountered to prevent this from happening again. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Cory Reeves, our Service Di... read more
Told an oil change can take 3 hrs. According to internet it should take an hour. They over book appts with no regard to anyone else's time. Talking to other customers 3 people scheduled for 9 AM for oil change.
Business response:
We understand how valuable your time is, and it’s disappointing to learn that your appointment didn’t go as efficiently as expected. While oil changes typically take around an hour, delays can occur when our service schedule becomes overbooked—something we’re actively working to improve by adjusting appointment spacing and staffing levels. Your comments are extremely helpful as we review our scheduling process to better serve all of our customers. Please reach out to Patricia Charles, our Customer Relations Representative, a... read more
Service department tried to over charge me over $5,000, for false repairs then as I reported this to management they prior it back installed me that there was nothing wrong but reset the tire gauges. A day later a salesman from the same dealership said he has a aggressive offer to buy my car. His offer was to just pay off the remainder of my financed 2024 Malibu.i haven't reported it to the BBB yet or our NM state attorneys office. I have the documents. It's unfortunate that I as a repeat customer who purchased 2 new vehicle... read more
Business response:
We understand your frustration, and we take such matters very seriously. We are sorry to hear that you feel this way. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932 so we can discuss your experience in detail and work toward a resolution that addresses your concerns appropriately.
Prepaid for oil change and tire rotation plan. On the way home from this service got a low tire notification. Looked at the display and my driver side rear was low. It looked like my driver side tires were rotated and my passenger side was not rotated. Was at the service department over 4 hours
Business response:
We are concerned to hear about the inconvenience you experienced during your recent visit. We understand your frustration. The situation you've described is certainly not the experience we want for our customers. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932 so we can address your concerns.
It's a great dealership until you make an appointment to service your vehicle not good
Business response:
Thank you immensely for recognizing us as a great dealership. We understand your concerns about the service appointment experience and appreciate you sharing this feedback with us. Your perspective helps us identify areas where we can improve our service processes.
Lack of customer service was not seen at scheduled appointment time extremely negative experience Extremely poor customer service
Business response:
It's regrettable to hear that you experienced issues with your scheduled appointment and felt our customer service fell short of your expectations. We are sorry to hear that you feel this way about your visit. Your feedback is important to us, and we take these concerns seriously. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Cory Reeves, our Service Director,... read more
Sold me a truck that wasn’t ready, I wasn’t even able to test drive it but when I was looking at it they shook my hand and garenteed they word keep me posted day by but the only things they have called me for is the xxxxen $6000 down payment and a review, that can’t even tell me when my truck is gonna be done. I missed out on 3 days of work= $1,000 oil fields. I gave you guys the review and the down payment. I still don’t know the status of the truck, this kid told me they were still waiting on parts…. I’m getting more pisse... read more
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.5 star rating with 14,560 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open at 11:00 a.m.