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Reliable Chevrolet
- Car Dealers
- Richardson, TX
About this business
Location details
800 N. Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Sold us a Certified Pre-Owned vehicle that they hadn't inspected or fixed. Took it home and immediately found issues. We had to push to get them to make it right. In the process, one of their sales managers, Mario, hung up on my wife multiple times and had her in tears when she asked to speak with a different supervisor about the situation. There is still a dent in the side of the vehicle that we found later that should have been part of the certified vehicle repair process.
had car for 6 weeks with overheating rebuilt transmission issue and never diagnosed problem. Another dealership in Waxahachie where same problem occurred correctly found issue immediately with transmission coolant valve stuck closed and replaced
They almost damge my car. They didn't change the filter proper way, so I fixed it other shop.
Business response:
Thank you for sharing your experience with us, and we apologize for the issues you've encountered during your service. We take matters like this very seriously, as your vehicle's safety and satisfaction are our top priorities. Our Service Manager, Eric David, will be reaching out to you shortly to discuss your concerns. We appreciate your feedback and the opportunity to address this situation. Thank you for your understanding.
Bought a used truck and could not take it the same day due to it being advertised but not having its service and check in done. They passed a dually on inspection that didn't have mudflaps, they don't send you off on a full tank and they didn't seem to have a clue what was going on and communication was poor.
Business response:
Thank you for your feedback. We sincerely apologize for the issues you experienced with the purchase of your truck, including the lack of communication and the inspection concerns. Your experience is important to us, and we would like to address your concerns directly. Please reach out to Derrek Hooser, our Sales Manager, at Dhooser@ReliableChevrolet.com. We appreciate your input and hope to resolve this matter to your satisfaction. Thank you for bringing this to our attention.
Did not find problem and charged me $200 to tell me I need a new engine. Next mechanic found it in 15 minutes.
My vehicle was at the dealership for three months "waiting on a part." In addition, any time I called the service advisor for an update he seemed bothered and was very dismissive. I went up the chain of command, still kept getting the run around. Finally I just went to pick my vehicle and still received attitude from the service advisor, he didn't seem too thrilled at the fact that I was there to pick up my car with no questions asked. I purchased this vehicle in May and it has been in for service three times, with the last ... read more
quoted time to repair was ridiculous
Business response:
Thank you for your feedback. We apologize for the inconvenience caused by the quoted repair time. Your concerns are important to us, and we want to address them promptly. Our Service Manager, Eric David, will be reaching out to you shortly to discuss your concerns and ensure we find a resolution. Thank you for your patience!
Never ever shop at Un Reliable Chevrolet... That is my new name for them. They 1st lured me in on a cash car. Set up an appointment for me to check it out... On my appointment time and arrival they informed me they sent it to auction. Great, I now have somewhat waisted my time. But I am now on my feet to start seeing they can not be trusted.
Business response:
We're truly sorry to hear about your recent experience and any frustration it caused. We strive to provide reliable service to all our customers, and it's disappointing to know we missed the mark in your case. We'd like the opportunity to make things right and address your concerns directly. Please reach out to our Sales Manager, Derrek Hooser, at Dhooser@ReliableChevrolet.com. We appreciate your feedback and hope to resolve this matter for you.
Truck had bad engine. They are still trying to sell it online. The salesman didn't seem to know much about engines or why timely oil changes are necessary.
Business response:
We're sorry to hear about your experience and appreciate you bringing this to our attention. We take concerns like these seriously and would like to address the situation directly. Please reach out to Derrek Hooser, our Sales Manager, at Dhooser@ReliableChevrolet.com so we can assist you further and ensure this matter is resolved. Thank you for your feedback.
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.2 star rating with 7,644 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is open now. It will close at 8:00 p.m.