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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I purchased a truck from reliable Nissan and put $20,000 down. The sales price was $58,000. I trusted the process and was told that I would be given a copy of the sales contract via email. After fees and warranty, the final sales price was $63,755. I questioned the price due to my large down payment, and when I returned to the dealership to request a hard copy of my contract, they could not locate it, and the sales rep no longer worked there. No one could provide documentation for one of the biggest purchases of my life. Fou... read more
Business response:
Thank you for sharing your experience with us. We understand how troubling it can be when the details of a purchase don’t feel clear, especially regarding a down payment. We want every guest to have full confidence in how their transaction is handled, and we’d welcome the chance to review the paperwork with you so we can clarify exactly what occurred and ensure all information is transparent. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com, so we can help you directly.
All they care about is squeezing every last cent out of you, Noah called me about trading in my vehicle for a good deal then doubled my monthly payment , when I told him it leaves me no room to live or support my children, he cracked a joke and it was inappropriate, complete waste of my time, thinking he was actually going to assist with my needs when he first called. I’ve also waited for 3 weeks for someone to get back to me for scratching my vehicle in service, and no one has got back to me. Coming here was the biggest mis... read more
Business response:
Thank you for providing detailed feedback. We understand how important transparency and responsiveness are in both sales and service, and we sincerely regret that your experience did not meet these expectations. Our goal is to ensure every guest feels supported and respected, and we would like the opportunity to review both the purchase and service concerns to see how we can address them appropriately. Please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can assist you direc... read more
Car had problems Nad customer service after I bought vehicle Bad customer service from Bryce after I bought my vehicle which had problems before I bought it and never fixed
Business response:
Thank you for sharing this with us. We understand how frustrating it is when a vehicle doesn’t perform as expected and the follow-up support doesn’t feel helpful. We want every guest to feel supported throughout and after the purchase process, and we’d appreciate the opportunity to review the situation so we can provide clarity and determine the best way to assist. Please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can help you directly.
Waited 4 hours and car is very dirty when picked up Unhappy with detail of vehicle
Business response:
Thank you for sharing your thoughts with us. We’re glad to hear your visit was positive overall, and we understand how disappointing it can be when the cleanliness of a vehicle doesn’t match expectations—especially after a long wait. We appreciate that you took the time to leave us a review and provide us with feedback.
We had a horrible car buying experience. We will never use or recomened Reliable Nissan again!
Business response:
It's unfortunate to hear that you are disappointed with your car buying experience. Your feedback helps us identify areas where we can work to improve our service delivery. We value the time you took to share your concerns. Please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can discuss your experience in detail and work toward a resolution.
Very expensive and had to add coolant when I got home because nothing was showing in reservoir. Tire pressure was adjusted to 37.5psi, correct pressure is 32, had to adjust. Paid 159.00 dollars for a technician to tell me my steering control buttons were bad, I already knew that. That was why I bought the car in to get them replaced as I stated in the online appointment form. The price for replacement is not worth it.
Business response:
We greatly appreciate your feedback and are glad you chose us for your service needs. We understand your concerns about the service costs and the issues you encountered afterward. Your experience is valuable feedback for us. We take these concerns seriously as they help us improve our service quality and communication processes.
They were rude misleading. I put $20,000 down on my truck. It didn’t even go towards the truck. I don’t know where it went. Yeah thumbs down they suck. They screwed me
Business response:
Thank you for sharing your experience with us. We understand how troubling it can be when the details of a purchase don’t feel clear, especially regarding a down payment. We want every guest to have full confidence in how their transaction is handled, and we’d welcome the chance to review the paperwork with you so we can clarify exactly what occurred and ensure all information is transparent. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com, so we can help you directly.
Over 2 hours for just an oil change and tire rotation when I was told an hour. I had a horrible service experience a few years ago and decided to try again because of the coupon I had. I had to come ask about the status of my vehicle. I can tell ya’ll are trying but it seems to be the same old. This is why I choose to have most of my maintenance work done elsewhere!
Business response:
We are sorry to hear that you feel this way about your recent service visit. We understand your frustration, and we take your feedback seriously. Your time is valuable, and we want to ensure our service meets your expectations. We would appreciate the chance to discuss your experience further. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can address your concerns directly.
It was really disheartening that there is a known issue with my radio, and Nissan won't do anything about it. It's not the dealerships fault but to charge me 2600 for a radio is very upsetting when there's a known issue.
Business response:
We are sorry to hear that you feel this way, and we understand your frustration. We value your feedback as it helps us better understand our customers' experiences. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss your specific situation and explore what options may be available to help resolve this matter.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 13,618 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open tomorrow at 8:00 a.m.