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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Communication was very poor, nothing was done in a timely manner, and my car ended up having to be towed to a different dealership because they didn’t have the ability to complete the work on my car
Business response:
We understand your frustration with the delays in communication and the extended timeline for your vehicle's service. Having your car towed to another location due to our inability to complete the necessary work is certainly not the experience we want any customer to have. We value your input as it helps us identify areas where we need to improve our service processes and communication standards. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss your experience further and work ... read more
The service on my vehicle was nightmare the next day. My car would not start. The abs light went on. The hood would not close. The red cap on my battery was off so I don't know if the battery went dead while in the shop and they didn't let us know. Keep saying malfunction on the dash it was horrible very stressful. I don't know what happened. Not happy.
Business response:
From what you described with your battery, ABS light, hood, and dash malfunction, we understand how concerning and frustrating this must have been, especially right after your vehicle was in our service department. Please reach out to our Service Director, Manny Garcia, directly at Mgarcia01@vtaig.com
I am extremely disappointed in all aspects of this dealership. I brought in my Nissan Frontier for an electrical problem on a Wednesday I rented a vehicle while my truck was being serviced I also had them install a leveling kit and new tires The service tech cracked one of the rim black covers. The truck was with Nissan for almost a week. The service tech explained to me that the Nissan batteries were faulty in some vehicles and that the alternator was fine. Why didn’t he figure that out the first day. He stated that they te... read more
Business response:
Our goal is always to provide clear communication, quality service, and a positive overall experience for every guest. We would greatly appreciate the opportunity to learn more about your visit and address your concerns directly. Please reach out to our Service Director, Manny Garcia, at Mgarcia01@vtaig.com so we can discuss your situation further.
A service appointment which should take one hour, took over two hours to be completed.
We scheduled an appointment. Heard nothing the entire day. Called the next day . Was informed that nothing was done yet and that I would receive a call before the end of the day. No call came. Late that day, I received a text informing me that the vehicle was ready for pick up.
Business response:
Our goal is to provide timely updates and clear communication, and it’s clear we fell short in this instance. We’re glad to hear your vehicle was eventually ready, but we understand that the delay and missed calls were inconvenient. If you’d like to discuss this further or have any remaining concerns, please reach out directly to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
Scheduled an appt. But still waited over 3 hours for oil change, Service advisors weren't friendly or helpful at all. Air filter wasn't changed or recommended however the sensor is still on. If I didn't have the maintenance care package, I'd wouldn't return
Business response:
Our goal is to provide timely and helpful service, and it’s clear we fell short in your case. Regarding the air filter, we apologize for the oversight and for any confusion caused by the sensor still being on. Manny Garcia, our Service Director, would like the opportunity to address this directly and ensure the issue is resolved promptly. You can reach him at Mgarcia01@vtaig.com. .
Scheduled a recall service and find out they were out of the part the day before appointment and was not notified about it. Had to reschedule for the next week. Not cool we weren't notified.
Business response:
We understand how frustrating it can be to schedule an appointment and then learn that the necessary part is unavailable without prior notice. This is not the level of communication or service we strive to provide our customers. Please reach out directly to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
My experience wasn't a good one. There was miscommunication between myself and other service member. They told me that my car was done. I took time off work and drove to the dealership and the car was done. I had to wait 45 minutes to hear this. The other issue I used my credit card to pay for the service and received a sub charge of 118 dollars more, if I knew this . I would have paid in cash.
Business response:
It appears there was a miscommunication about when the vehicle was ready, which resulted in an unexpected wait upon arrival. Regarding the extra charge on the credit card, this may have been a standard processing fee applied for credit card payments. Paying with cash or debit can help avoid this fee in the future. For any questions or to review the specific service, please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com.
Went in for warranty work to change out rear side plastics on tail gate guess they were changed looks the same still fell loose to me
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 13,613 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.