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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
FAILED TO HONOR SET APPOINTMENT FOR 1ST OIL CHANGE. APPOINTMENT WAS MADE OVER A WEEK IM ADVANCE....
Business response:
We are disappointed to hear that there was some confusion regarding your first oil change. We understand your frustration and we take your feedback seriously. We would appreciate the opportunity to discuss this matter with you directly to learn more. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can address your experience.
Reliable Nissan sells junk cars. The experience we've had with Reliable Nissan has been simply UNreliable
Business response:
Your concerns are noted, and we understand your frustration with your experience. We are sorry to hear that you feel this way about the quality of vehicles and service you received. We take feedback about reliability seriously, as it is important to us that every customer has a positive experience. We would appreciate the opportunity to discuss your concerns further and work toward a resolution. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can address your specific situat... read more
From the beginning it was horrible communication, horrible Follow up, lack of clarity about the whole process. I kept getting stuck between Nissan NA and the dealership and I know this repair fell under “Goodwill” but it doesn’t mean I have to get treated like a second rate customer asking for a handout or I should be treated less than because Nissan made a crappy transmission. I kept getting reminded to basically not complain because it was “free”. Well I’ve owned many Nissans in my life and from now on I’ll never own one a... read more
Business response:
Your feedback is invaluable to us, and we understand your frustration. We take your feedback seriously as it helps us identify areas where we can work to improve our processes and customer communication. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss your experience further and work toward a resolution.
David is a good guy. But, the dealership sold me a brand new 2025 Nissan Versa with 2 bad back tires. From day 1 I had to fill the left rear tire every morning. Right tire did the same thing but they found a nail towards the end of the tread and say it's unfixable. The sales people said they would take care of me, but I was told I the tire cost was 168. The car is only 7 months old. The sales department doesn't know what I qualify for but I had all these supposed benefits. Gap, insurance, etc . With all the power and money t... read more
Business response:
We are concerned to hear about the issues you have experienced with your vehicle. We understand your frustration. Your experience falls short of the reliable service we strive to provide. We would like the opportunity to address these concerns directly with you. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can work toward restoring your confidence in your vehicle and our service.
Ok for now it cost a lot of money from me so now I have no money.
Business response:
Your positive experience means so much to us at Reliable Nissan. We understand that the cost of some services may have been higher than you expected, and we appreciate your trust in choosing us for this important decision. We are committed to providing value that makes your investment worthwhile. Thank you for taking the time to share your feedback with us.
Got diagnosed that transfer case was bad. Paid $6300 to replace and still making same noise. Then they wanted me to pay again to redo diagnostic took to another mechanic and they said it's the transfer case that you just replaced!
Business response:
Your feedback is important to us, and we understand your frustration. We are sorry to hear that you feel this way about the diagnostic and replacement work that was performed. This type of situation is not the standard we strive for, and we take your feedback seriously. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can better understand what happened and address your concerns directly.
I went with the intention to see vehicles and compare prices , but I fhinish buying one just for the pressure that the dealer made on me. I was not 100% sure, but they pressured so much.
Business response:
We are sorry to hear that you feel this way about your vehicle purchasing experience. Your feedback is important to us, and we take these concerns seriously. Every customer deserves to feel confident and comfortable when making such an important decision. We would appreciate the opportunity to discuss your experience further and address your concerns. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can work together to improve your experience.
Even with an appointment I waited well over 3 hours for a simple brake job. I was charged $495 for rear brakes. That's highway robbery!
Business response:
I am sorry to hear about your recent experience. I would like to speak by phone so we can discuss your experience. Please give me a call 505-340-5884
I prepaid for a gloss coat on my car & asked them to do it & they didn't
Business response:
I am sorry to hear about your recent experience. I would like to speak by phone so we can discuss your experience. Please give me a call 505-340-5884
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 13,613 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open at 7:00 a.m.