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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
My Truck still smell bad like cigarettes my breaks are squeaking and I keep hearing a banging noise. I would never expect that from reliable Nissan this is my second vehicle I've purchased and not happy at all. Ameyea and Daniel are very nice nothing to do with them it's my crappy truck that can't get serviced that I purchased the full package was told from Sammy my truck could not get sevied till paperwork is complete!! 🫤
Business response:
We completely understand how frustrating it must be to deal with lingering odors, squeaking brakes, and unexpected noises. To get your truck properly serviced, we encourage you to reach out directly to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com
Over promise, under deliver. Lack of follow up. No reliable information, accountability. Failed to properly & completely detail new car inside & out before delivery … left dirt, stains & markings on seats, scratches & scuffing inside all doors. Failed to include all necessary accessories. Chip dent on one key fob. Spent a lot of money on new car, dealership fell short with experience.
Business response:
It’s clear from your comments that our team did not deliver the level of attention, care, and follow-through that you deserved when purchasing your new vehicle. We are particularly concerned about the issues you highlighted regarding the condition of your vehicle at delivery, including dirt, stains, scratches, and missing accessories, as well as the chip on your key fob. This is certainly not reflective of the experience we want our customers to have, and we understand how disappointing this must have been, especially after ... read more
Not sure about the dealership as a whole but the service department, “under new management”, was the worst experience I have had with this dealership. There was zero communication regarding price of parts, timeframe, updates and keeping my vehicle without permission for 3 days. I called repeatedly and left messages with other service advisors who said that Nick, my service advisor, would call me. He never did. The sad part and most disappointing is that my service advisor was one of the “new management” named Nicholas Anaya ... read more
Business response:
It is completely understandable to be upset when communication breaks down, and when your vehicle was held longer than expected without your consent. This is not the level of service we strive to provide, especially under our “new management” initiative. If you are willing, I would like to personally assist in resolving this matter and restoring your trust in our service team. You may contact our Service Director, Manny Garcia, directly at Mgarcia01@vtaig.com.
My car is already having Lots of problems and when I call no one answers
Business response:
We truly understand that purchasing a vehicle is a major decision, and it’s important to take the time needed to feel comfortable and confident throughout the process. We’d appreciate the chance to learn more about your experience and ensure we improve for the future. Please reach out directly to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com
We have had nothing but bad experiences with you guys. The last time we dropped of my car, we communicated everything we wanted done and also explained that we would be out of the country for 5 days so we wanted to make sure everything was done while we were on vacation so the car would be ready while we were gone. We told the service provider everything we wanted done, we explained clearly what was going on with the car and asked that a diagnostic be performed and that they check the driver side window. We also told the ser... read more
What you quote for services rendered was complete different when you check out no good
What you quote for services is not what you charge when checking out nit good
Salesman was absolutely great. However the vehicle has been nothing but problematic. The transmission has had several occasions of failure to shift gears causing it to redline to dangerously high levels. Brought it in on multiple occasions, but techs have been unable to diagnose/resolve issues. Now check engine light has been on and parts have been changed without resolving the issue. My vehicle has been in the shop almost the entire week, and during that time I've been without a reliable vehicle which I purchased because I ... read more
Was nice at frist till i took my car home and find out no heating seats or string i was lied too
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 13,613 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.