This profile has been claimed by the business owner or representative.
Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Service department is dishonest said my tires were rotated and they weren't had plug in front tire
Business response:
We understand how frustrating it must have been to discover that your tire had a plug after being told they were rotated. This is not the level of honesty or care we hold ourselves to, and we take your concerns seriously. We would appreciate the opportunity to investigate this situation further and make things right. Please reach out directly to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
Poor on paperwork Don’t give customer copies of all signed copies Have to ask.
Business response:
Thanks for your feedback. We're glad you had a good experience overall but apologize for the oversight on paperwork. We’re working to improve our processes to ensure all customers receive copies without having to ask. Your input helps us get better!
I had scheduled an appointment online with a promotion not knowing I would have to screen shot the amount for oil change that I was offered on the app. To prove that I was offered the oil change for that amount. Yes Dylan gave me a discount and said he would look into it. But I was offered an oil change 20.00. Also says the 27 point inspections well non of my fluids were topped off. Nor I was given the required maintenance. My husband replaced air filter and cabin no one discussed that with me. Was not a good experience.
Business response:
We understand how important it is for your service visit to feel seamless and straightforward, especially when scheduling online and expecting promotional offers to be honored without extra steps. We’re glad Dylan was able to assist with a discount and is following up, but we also recognize that the rest of your visit didn’t meet your expectations. Concerns like incomplete maintenance checks and missed communication about your filters are not what you should experience when bringing your vehicle in for service. Please feel f... read more
Brought my car in January, nothing was fully fixed until June after it was sent to Reliable Chevy. Had to return multiple times for issues that were never addressed. Managers gave empty promises and no real help. Poor communication, no accountability — I wouldn’t recommend this place to anyone.
Business response:
We understand how frustrating it can be when vehicle concerns take longer than expected to resolve and communication falls short. Our goal is always to provide clear, timely updates and effective solutions to keep our customers confident and on the road. Please feel free to reach out directly to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
This place has gone down, I was a customer for years, sad that it was that many bad experiences, I gave up. It starts at the top and it seems y'all dgaf. I've complained, and it shows.
Business response:
We're truly disappointed to hear that your experience has led you to feel this way, especially after being a loyal customer for years. It's clear that your concerns have been ongoing, and we understand how frustrating that can be. Please feel free to reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com.
One of my big complaints is that they frequently call me by my husband's name. Even though I have asked them to correct it in the system multiple times. When I went this time I was therefore an oil change for over 3 hours.I made an appointment and was not a walk in and there's no real explanation to why I had to wait that long. The time before this one they did not put the drain plug back in correctly and my car left oil stains on my driveway.And in my garage.
Business response:
We understand how frustrating it can be to feel overlooked—especially when you've made efforts to correct your information and scheduled your visit in advance. We want every part of your service experience to reflect the care and respect you deserve, and we recognize how disappointing it must have been to wait so long without clarity or acknowledgment. Please feel free to reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
Sales team AMAZING and did their absolute best to make the process smooth and easy! Finance Manager “Jesse” HORRIBLE he was extremely pushy, aggressive, arrogant, and beyond rude. I would not do any further business with this dealership if I had any interaction with that guy again. Service department also doesn’t really know how to maintain a vehicle properly. I will not be letting them touch my vehicle with a 10’ pole (oil changes only at 7500miles! No matter what the oil says you never go more than 5000. Also, Nissan’s own... read more
Business response:
We take all feedback seriously and want to ensure every part of your experience meets your expectations. To address your concerns with our finance and service departments, we encourage you to reach out directly so we can better understand and assist you. For any finance-related questions, please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com. For service-related matters, Manny Garcia, our Service Director, is available at Mgarcia01@vtaig.com.
Between given the wrong information multiple times across multiple topics critical to the purchase of the vehicle (what offers apply to which vehicle, what type of service comes with a new vehicle purchase, type of fuel used), having to do the credit application over since the original was lost (including my PII), having my license not given back until I asked for it, my phone being taken since the associate thought it was his, given the wrong information over which car we had just test driven (we had the pictures proving wh... read more
Business response:
We want to assure you that your concerns have not gone unnoticed. From the confusion around vehicle details and offers to the length of your visit and discomfort with the interactions you described, it's clear that your experience fell short of your expectations. While the vehicle itself may have met your needs, it’s unfortunate to hear that the process surrounding it did not. Please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com so we can better understand what occurred.
Unable to get a rental car Customer Service not professional Had to wait 2 days to get a rental car
Business response:
At times, our rental vehicles are in high demand, which can lead to some delays. We truly appreciate your patience during those times. If you’d like to discuss this further or have any other questions, Manny Garcia, our Service Director, is available to help at Mgarcia01@vtaig.com.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 13,613 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.