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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
The people in the shop do great work. I would give them a 5-star rating. Kudos to Toni, Joey and Carlos in the service department. The reason for the one-star rating is because of the service department manager. This gentleman can use some customer service training. After being told my vehicle was done, I seen some lights on my dash panel. Which has happened in the past, basically the computer needed to be reset. I was told that I needed brakes and would have to wait until the next day. Finally, after getting the run around ... read more
Business response:
We understand your concern regarding the issues you encountered after being told your vehicle was ready. Being told different things multiple times and having to escalate to the dealership manager just to get a resolution is certainly not the kind of follow-up anyone expects, especially when you're relying on clear communication and efficient service. We value your loyalty and the fact that you’ve had good experiences with us in the past. If you're willing, we'd appreciate the chance to follow up with you personally. Please ... read more
It was great at first, until almost a month later there was a problem with the finance company!
Business response:
Thank you for your feedback! We're glad to hear you had a great experience initially. We're sorry to learn about the issue with the finance company. We're working to resolve it and appreciate your patience. Your experience matters to us!
I got to the dealership 15 mins before my scheduled oil change. I was advised it would take 1hr to 1 hr and 45 mins for an OIL CHNAGE. After an hr I had my son go check on the progress of the car. He came back to me and said it was parked facing the opposite way. Then 15 more minutes go by and I go inpatient and went to check on the progress. My car was still facing the same way that my son saw it AND it was DONE. No one even came to tell me anything. If it was t for me getting g up to check who knows how much longer I would... read more
Business response:
We understand how important your time is, and we regret that communication during your visit didn’t reflect the level of attentiveness you should expect from us. It’s clear that being left without updates while your vehicle was ready caused unnecessary frustration, and we recognize how that could be disappointing—especially when expectations around a routine service weren’t met. If you’re open to it, Manny Garcia, our Service Director, would really value the chance to speak with you directly. He can be reached at Mgarcia01@v... read more
Very misleading in what needed to be done, not enough information given to warranty company. So had to pay out of pocket. After spending 8k you'd think my truck would've been washed. I kept having to remind Dylan of our conversations. There's alot to elaborate on.
Business response:
We understand how important clear communication and thorough follow-through are—especially when it comes to major repairs and warranty coordination. It’s concerning to hear that your experience didn’t meet expectations, and we appreciate you pointing out the areas where you felt things fell short, including the communication with our team and the final presentation of your vehicle. We’d really like the opportunity to look into this further and address any remaining concerns you have. Please reach out to Dominic Salazar, our ... read more
The work was good but the fact I was charged a surcharge for using a credit card is unacceptable. I'm considering not returning to this dealer for further service.
Business response:
Thanks for your feedback! We’re glad you liked the work, but we understand your frustration about the surcharge. We’re always looking to improve our services and appreciate your input. We hope to see you again soon and provide a better experience!
A very bad experience, except for two people at the place. It was so terrible.
Business response:
We always aim to provide excellent service and a pleasant atmosphere for all of our customers, and we’d love the opportunity to discuss how we can improve moving forward. Please feel free to reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com for further assistance.
Not costumer friendly and considerate of suggestions and comments of logic and stating company policies
Business response:
We understand the importance of listening to suggestions and appreciate your input. At Reliable Nissan, we strive to maintain a balance between adhering to company policies and ensuring an excellent customer experience. If you'd like to discuss your thoughts further, please feel free to reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com.
He did not communicate I phone call when the vehicle was ready. We had questions was referred to finances. And finances had to get document from services. Back and forth we had to pick up the vehicle waited almost 3-4 hours
Business response:
We understand how important clear communication and a smooth process are, especially when it comes to picking up your vehicle. Delays and having to go back and forth between departments can definitely be frustrating, and we appreciate your patience throughout it all. If there’s anything you’d like to go over further or if we can assist in any way moving forward, please don’t hesitate to reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
Service dept was GREAT! Ended up paying for a repair instead of trading car in. The sales dept wasn’t great. Did not feel like we were helped to the best of their ability. We spent 5 hours+ and still did not buy a car. I was never told the appraised amount of my trade in. I was very disappointed.
Business response:
Leona, thank you for your feedback! We're thrilled to hear you had a great experience with our service department. We appreciate your insights about the sales team and will address your concerns to ensure better communication in the future. Your input helps us improve!
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 13,613 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.