This profile has been claimed by the business owner or representative.
Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I went to the Dealership to nuy a car and trade my Nissan Rogue in. I was told they would give me $5,000 which was a Lie. When it came to signing paperwork, the man was telling me I should get extra Insurance, I told him no no no I i don't Need that. He finally said ok. When it came to signing paperwork, the Sales Mgr who said they will give me $5, for my car only gave me $1, and the guy who tried selling me xtra insurance put it on the bill of sale. I explained to him that I told him over & over again thst I don't need or w... read more
Business response:
We strive to conduct every sales experience with clarity, respect, and transparent communication so customers feel confident in their decisions. Our intention is always to review pricing, trade-in values, and optional products thoroughly before finalizing paperwork. Feedback like this is taken seriously as we continue reinforcing our standards and processes. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so this can be reviewed further.
Horrible, they didn't care about my problem they didn't check the car good and was denying my claim immediately without any car, last Nissan car For my and my family
Business response:
We aim to approach every concern with care and ensure customers feel heard and supported throughout the service process. Our intention is always to provide thoughtful evaluations and clear communication, even when outcomes are not what a customer hoped for. Feedback like this is taken seriously as we continue reviewing how we assist customers during challenging situations. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so this can be reviewed further.
Over three hours for an oil change is unacceptable. I had an appointment. Nope Nope
Business response:
We understand your frustration and appreciate you taking the time to share your feedback. This is certainly not the type of service that we strive to provide. We would like the opportunity to discuss how we can better serve you. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can address your concerns directly.
Horrible! Price went up almost $30. Without any notice. 100. For an oil change? The tech had an emergency and left work. No one stepped in to cover him. 2 hours later I went to ask about my car. No one knew anything. Finally my paperwork was found.It apparently was parked on the lot. I will not be back.
Business response:
We are concerned to hear about your experience, and we understand your frustration. The situation you've described falls short of the reliable service that we strive to provide. Your feedback highlights important areas where we can work to improve our communication and backup procedures to ensure every customer receives consistent, professional care. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we ... read more
Had an 815 appointment and was told 1-1/2 hour wait, put a disclosure or don't have appointments
Business response:
We are delighted to hear from you and appreciate you taking the time to share your experience with us. We understand your concern about the extended wait time despite having a scheduled appointment, and we recognize how important clear communication is when it comes to service expectations. Your feedback about providing better disclosure regarding potential wait times is valuable to us, as we strive to set accurate expectations for all our customers. We are committed to improving our scheduling process and communication so t... read more
I was not at all happy I had to go back to get the service due now message off my car and my wiper fluid wasn't topped off I had to ask if that was one of the fluids and asked for them to fill it up I shouldn't have to return after I'm finished to get the job I paid for completed I will not be getting my car serviced here anymore I was not happy at all
Business response:
We aim to deliver thorough service so customers can leave with confidence and without the need for follow-up visits. Our service team’s intention is to address all standard items clearly and efficiently during each appointment. Feedback like this is important as we continue reinforcing consistency and attention to detail. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so this can be reviewed further.
Slow. ..2 1/2 hours for an oil change with appointment. I was given pictures of repairs needed it was not my car in the pictures.
Business response:
We understand how inconvenient it can be to schedule multiple visits for a single concern. Our goal is always to provide efficient service while ensuring each issue is properly addressed. Feedback like yours helps us evaluate ways to streamline the process and improve customer experience. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can assist you directly.
I've been trying to get approval for a warranty repair for 7 months. The manager of the service department and the general manager won't return my calls.
Business response:
We are sorry to hear about your frustration with your warranty repair process. This situation does not reflect the level of service we strive to provide our customers. We want to ensure your concerns are addressed promptly and properly. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can work together to resolve this matter and get your warranty repair moving forward.
Poor service the dealer waist my time. They made me go to times without to resolve the problem. Nissan doesn't provide the right information for costumers . Defiantly no reliable
Business response:
We regret to learn about the difficulties you experienced with your service and we understand your frustration. Your feedback is important to us, and we would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can better assist you.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 12,718 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open at 8:00 a.m.