This profile has been claimed by the business owner or representative.
Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Service advisors I dealt with on 7/31 were horrible. I had to call several times to get updates on my car with no response. Finally called the service mgr and he told me my service advisor Ramon was out sick and that the computers were down which delayed work. So why didn’t I get a call with any of this information?? Totally unacceptable customer service. And so I missed work another day so the work could be completed. And again I had to be the one calling for updates. Why such a lack of communication. Also was informed that... read more
Havent heard anything about my recall since I got my Truck .I have asked 3 times with little to no response
Service center is apparently to busy when I tried talking to sevice advisors about the issues we were experiencing with our vehicle we were rushed and not heard I had to clarify multiple times what the vehicle was in for and felt like they just wanted me to go away we picked up the vehicle after 3 days and they stated they couldn't find anything wrong
I went to have an alignment done on my car. While waiting for my car I went to parts counter to see if they had an accessory available. The employee there was just plain rude. When asked if anyone was working the counter his response was, "I'm working" then proceeded to ignore me. He also gave me a name that was not his. I complained to manager and they confirmed name he gave me was not correct. His behavior was disgusting. Especially considering how much I had to pay for the darn alignment. So I paid for an alignment and to... read more
They do not communicate verbally about your vehicle. Took two days to diagnose my dead battery and another day to change oil. Treat customers poorly. Appointments do not mean anything. Just a suggestion.
Take my pathfinder for a noise breaks they just cleaned but still make a loud noise, they don’t fix the problem
Did not resolve issue with car. Car was taken to an independent repair company and they charged 150$ compared to the 550$ the service department wanted to charge
Worst dealership will never return there in sales dept did go above and help us get into a car and service dept no communication
Business response:
Thank you for sharing your experience with us. We apologize for any lack of communication and for not meeting your expectations. Your feedback is important, and we strive to improve our services. Please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com at your earliest convenience to discuss your experience further.
Went to pick up my truck and the job was not Completed Sensor light still flashing
Business response:
Thank you for bringing this to our attention. We apologize for the inconvenience caused by the incomplete service on your truck. This is not the standard of service we aim to provide. Please reach out to our Service Director, Steve Vigil, at Svirgil@vtaig.com to discuss this matter further. Thank you for your patience and understanding.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 13,613 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.