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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
One of my big complaints is that they frequently call me by my husband's name. Even though I have asked them to correct it in the system multiple times. When I went this time I was therefore an oil change for over 3 hours.I made an appointment and was not a walk in and there's no real explanation to why I had to wait that long. The time before this one they did not put the drain plug back in correctly and my car left oil stains on my driveway.And in my garage.
Business response:
We understand how frustrating it can be to feel overlooked—especially when you've made efforts to correct your information and scheduled your visit in advance. We want every part of your service experience to reflect the care and respect you deserve, and we recognize how disappointing it must have been to wait so long without clarity or acknowledgment. Please feel free to reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
Sales team AMAZING and did their absolute best to make the process smooth and easy! Finance Manager “Jesse” HORRIBLE he was extremely pushy, aggressive, arrogant, and beyond rude. I would not do any further business with this dealership if I had any interaction with that guy again. Service department also doesn’t really know how to maintain a vehicle properly. I will not be letting them touch my vehicle with a 10’ pole (oil changes only at 7500miles! No matter what the oil says you never go more than 5000. Also, Nissan’s own... read more
Business response:
We take all feedback seriously and want to ensure every part of your experience meets your expectations. To address your concerns with our finance and service departments, we encourage you to reach out directly so we can better understand and assist you. For any finance-related questions, please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com. For service-related matters, Manny Garcia, our Service Director, is available at Mgarcia01@vtaig.com.
Between given the wrong information multiple times across multiple topics critical to the purchase of the vehicle (what offers apply to which vehicle, what type of service comes with a new vehicle purchase, type of fuel used), having to do the credit application over since the original was lost (including my PII), having my license not given back until I asked for it, my phone being taken since the associate thought it was his, given the wrong information over which car we had just test driven (we had the pictures proving wh... read more
Business response:
We want to assure you that your concerns have not gone unnoticed. From the confusion around vehicle details and offers to the length of your visit and discomfort with the interactions you described, it's clear that your experience fell short of your expectations. While the vehicle itself may have met your needs, it’s unfortunate to hear that the process surrounding it did not. Please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com so we can better understand what occurred.
Unable to get a rental car Customer Service not professional Had to wait 2 days to get a rental car
Business response:
At times, our rental vehicles are in high demand, which can lead to some delays. We truly appreciate your patience during those times. If you’d like to discuss this further or have any other questions, Manny Garcia, our Service Director, is available to help at Mgarcia01@vtaig.com.
The people in the shop do great work. I would give them a 5-star rating. Kudos to Toni, Joey and Carlos in the service department. The reason for the one-star rating is because of the service department manager. This gentleman can use some customer service training. After being told my vehicle was done, I seen some lights on my dash panel. Which has happened in the past, basically the computer needed to be reset. I was told that I needed brakes and would have to wait until the next day. Finally, after getting the run around ... read more
Business response:
We understand your concern regarding the issues you encountered after being told your vehicle was ready. Being told different things multiple times and having to escalate to the dealership manager just to get a resolution is certainly not the kind of follow-up anyone expects, especially when you're relying on clear communication and efficient service. We value your loyalty and the fact that you’ve had good experiences with us in the past. If you're willing, we'd appreciate the chance to follow up with you personally. Please ... read more
It was great at first, until almost a month later there was a problem with the finance company!
Business response:
Thank you for your feedback! We're glad to hear you had a great experience initially. We're sorry to learn about the issue with the finance company. We're working to resolve it and appreciate your patience. Your experience matters to us!
I got to the dealership 15 mins before my scheduled oil change. I was advised it would take 1hr to 1 hr and 45 mins for an OIL CHNAGE. After an hr I had my son go check on the progress of the car. He came back to me and said it was parked facing the opposite way. Then 15 more minutes go by and I go inpatient and went to check on the progress. My car was still facing the same way that my son saw it AND it was DONE. No one even came to tell me anything. If it was t for me getting g up to check who knows how much longer I would... read more
Business response:
We understand how important your time is, and we regret that communication during your visit didn’t reflect the level of attentiveness you should expect from us. It’s clear that being left without updates while your vehicle was ready caused unnecessary frustration, and we recognize how that could be disappointing—especially when expectations around a routine service weren’t met. If you’re open to it, Manny Garcia, our Service Director, would really value the chance to speak with you directly. He can be reached at Mgarcia01@v... read more
Very misleading in what needed to be done, not enough information given to warranty company. So had to pay out of pocket. After spending 8k you'd think my truck would've been washed. I kept having to remind Dylan of our conversations. There's alot to elaborate on.
Business response:
We understand how important clear communication and thorough follow-through are—especially when it comes to major repairs and warranty coordination. It’s concerning to hear that your experience didn’t meet expectations, and we appreciate you pointing out the areas where you felt things fell short, including the communication with our team and the final presentation of your vehicle. We’d really like the opportunity to look into this further and address any remaining concerns you have. Please reach out to Dominic Salazar, our ... read more
The work was good but the fact I was charged a surcharge for using a credit card is unacceptable. I'm considering not returning to this dealer for further service.
Business response:
Thanks for your feedback! We’re glad you liked the work, but we understand your frustration about the surcharge. We’re always looking to improve our services and appreciate your input. We hope to see you again soon and provide a better experience!
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 12,719 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.