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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
A very bad experience, except for two people at the place. It was so terrible.
Business response:
We always aim to provide excellent service and a pleasant atmosphere for all of our customers, and we’d love the opportunity to discuss how we can improve moving forward. Please feel free to reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com for further assistance.
Not costumer friendly and considerate of suggestions and comments of logic and stating company policies
Business response:
We understand the importance of listening to suggestions and appreciate your input. At Reliable Nissan, we strive to maintain a balance between adhering to company policies and ensuring an excellent customer experience. If you'd like to discuss your thoughts further, please feel free to reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com.
He did not communicate I phone call when the vehicle was ready. We had questions was referred to finances. And finances had to get document from services. Back and forth we had to pick up the vehicle waited almost 3-4 hours
Business response:
We understand how important clear communication and a smooth process are, especially when it comes to picking up your vehicle. Delays and having to go back and forth between departments can definitely be frustrating, and we appreciate your patience throughout it all. If there’s anything you’d like to go over further or if we can assist in any way moving forward, please don’t hesitate to reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
Service dept was GREAT! Ended up paying for a repair instead of trading car in. The sales dept wasn’t great. Did not feel like we were helped to the best of their ability. We spent 5 hours+ and still did not buy a car. I was never told the appraised amount of my trade in. I was very disappointed.
Business response:
Leona, thank you for your feedback! We're thrilled to hear you had a great experience with our service department. We appreciate your insights about the sales team and will address your concerns to ensure better communication in the future. Your input helps us improve!
First I like to thank Nick the service MGR. Thank you for going above and beyond for my family and I! Great guy, very knowledgeable and helpful for our needs! We came in for a detail on our SUV. I was not very impressed with the cleaning on interior. I have a 3rd row and they didn't even vacuum the back and attend to the 3rd row seats. The outside was okay... didn't really take the time to clean the rims and tires very well! They was a front tire that had sand over it. I think Misters would of done a better job. They also ha... read more
Business response:
Thanks for your feedback. We're glad Nick provided excellent service, but we’re sorry to hear the detailing didn’t meet your expectations. Your comments about the interior and exterior cleaning are noted, and we’ll use this to improve our services. We appreciate you sharing your experience with us.
No parts in stock had to wait 3 days for a tire. Took 2.5 hours for a oil change and tire rotation.
Business response:
We understand the inconvenience of waiting for parts and the longer service time. Sometimes, parts can be out of stock due to factors beyond our control, but we’re always working to get everything as quickly as possible. We appreciate your patience and will continue to look for ways to improve our efficiency. If you have any further questions or concerns, feel free to reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com.
I have owned my vehicle for less than 18 months. I have gotten 2 oil changes there. First one, I was told to use an additive which cost me money. And the second oil change I was told I need a transmission flush. That was a generic statement because they didn't actually check my vehicles' recommendation for getting transmission flushes which is 50,000 to 60,000 MI. Yeah the people in service get paid a lot of money but don't know a whole lot. Generally speaking.
Business response:
It's important to us that our guests feel confident and well-informed when visiting our service department. We always aim to provide recommendations with your vehicle’s best interest in mind, and we understand how important it is that those recommendations align with your vehicle’s specific needs and maintenance schedule. If you’d like to discuss your visit in more detail, we’d welcome the opportunity to connect with you directly. Please feel free to reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
The sales department it’s good, but the service department, it’s not that good
Business response:
Thank you for your feedback! We’re glad to hear you had a good experience with our sales department. We apologize that the service department didn’t meet your expectations and appreciate your input as we work to improve. We hope to have the chance to provide a better service experience next time!
Horrible dealership pricing won’t ever go back. Service rider was helpful. Paid for a key and programming was first only given the fob with out a key. Had to go back and have it cut.
Business response:
Thanks for your feedback! We're glad to hear that our service rider was helpful. We apologize for the mix-up with your key. Your experience is important to us, and we'll work to improve our processes. We appreciate your input!
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 12,719 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.