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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
We knew we wanted a 2025 leaf S and we are very grateful that reliable Nissan was willing to get one for us as there were none in Albuquerque. We signed an agreement and paid for a specific VIN and were told it would be delivered within a week or two. Five days later we got a call saying the car we bought was sold to someone else after we bought it and we would need to take a different color. While we don’t care about the color, selling a car we bought to someone else is not a great look. What’s much worse is that this was a... read more
Business response:
Thank you for bringing this to our attention. Your experience does not reflect the level of service we strive to provide. We take your feedback seriously and would appreciate the opportunity to discuss this matter further. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can address your concerns directly.
Destiny and Josh were great to work with. All of the managers that came by were very pushy and fake. I think the manager that came in to try to sell us an extended warranty was high, he had seriously bloodshot eyes and an attitude. (Not the finance guy, but the one that came in after we initially said no.)
Business response:
We are ecstatic to hear that you had a positive experience working with Destiny and Josh. It's wonderful to know that they provided you with great service during your visit. We understand your concerns regarding the interactions with some of our management team. We take these matters seriously as they do not reflect the standards we strive to maintain. We appreciate you taking the time to share your experience, as it helps us identify areas where we can improve our customer service approach. Your honest feedback will be used... read more
Brandon was rude and unprofessional. He argued with me and became combative when I was upset that my car wasn’t looked at after 6 hours of being at your shop. I was called and told you’ll wanted to keep it for the entire weekend. He told me the diagnostic could be done that day when I asked how long it would take.
Business response:
We are sorry to hear that you feel this way about your recent service visit. Your feedback is invaluable to us as we work to improve our service processes and ensure clear communication with our customers. We take your concerns very seriously and will address this matter internally to prevent similar situations in the future. Our goal is to provide efficient, respectful service that meets your expectations. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss your experience further and... read more
Too many extra and questionable services being pushed on customers in a very high pressured manner, even with implicit threats of imminent automobile failure.
Business response:
Thank you for sharing your concerns. The experience you've described does not reflect the respectful and transparent approach we strive to provide every customer. We value your feedback as it helps us improve our service standards. We would appreciate the opportunity to discuss your concerns further. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can address this matter directly with you.
They couldn't figure out the problem, so they made up a $6k problem. Got a second opinion, my repair will cost $350. Liars.
Business response:
We take your feedback seriously and understand your frustration. Your trust is important to us, and we want to discuss this situation further with you. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss your experience and work toward a resolution.
Good experience, way over priced. I was quoted a tune up for my vehicle that was $300 more than another local mechanic. I only came to the dealership because I thought the issue was something only they could fix which was not the case in the end.
Business response:
Your review is appreciated and we are glad to hear you had a good experience with us. We understand your concern about the pricing difference you encountered for your vehicle's tune up service. We recognize that cost is an important factor when making service decisions, and we appreciate you taking the time to share your feedback about the quote you received. At Reliable Nissan, we strive to provide quality service while being mindful of our customers' needs. Thank you for giving us the opportunity to work on your vehicle, a... read more
Horrible place for service! !! Do not recommend this place!! I took my truck in for service. They do not have the equipment to do alignments, they take it to Chevy dealer next door.there some shakiness in the front.. Not sure if it’s needed an alignment. My steering wheel was fine. When I left my steering was off, clearly off. Slanted at least 1/4 turn off center!! I turned around right away. Took it back. The shakiness was gone, but now truck was veering to the right and steering wheel off center. If they couldn’t get it ri... read more
Business response:
It's regrettable to hear that you feel this way about your recent service experience. Your feedback is important to us and we understand your frustration. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can address these concerns directly.
Trash i brought my truck in and they didn't even fix it. My windshield also now as a chip in the middle so thanks for that. Took it in and it came back worse
I had an appointment scheduled for 1:15 PM, but no one assisted me until around 1:30 PM. When I inquired about my wait, they informed me that I would need to wait about an hour. After waiting an hour, I checked again and was told it would just be a few more minutes. I returned at 3:00 PM and explained that I had another appointment to attend. At that point, they informed me it would take another 45 minutes. They offered to get me a Lyft ride, but it wouldn't be available for another 20 minutes. When the Lyft finally dropped ... read more
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 12,719 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.