Renewal By Andersen - San Diego, CA's cover image

This profile has been claimed by the business owner or representative.

Renewal By Andersen - San Diego, CA

4.4

About this business

Location details

8572 Spectrum Ln, San Diego, CA, 92121, United States

Get directions
WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.41,203 reviews
Select a rating
Aaron F.'s profile image
Aaron F. 
rating
5 years ago

If I could put negative starts, I would. The quote for 11 windows and 2 patio doors was over $52k before their discount. $33k after. WTF? That is ridiculously high. Think twice before going with this guys, you will be gouged beyond belief. The national average per window is $550 per window. We will be looking elsewhere for window replacements as this is just quote is just stupidly high. 

Business response:

Hi, thank you for sharing your feedback. We strive to provide quality value with our product, installation and service. Windows are a big investment, and we want our customers to be able to make the most informed choice available, even if that doesn't mean working with Renewal by Andersen. Best Regards, RBA Team 

Sandy W.'s profile image
Sandy W. 
rating
5 years ago

Called this afternoon and talked to Vincent. Wanted a quote to replace my slider downstairs with French doors. And also to replace the retractable screen door for my ANDERSON French doors upstairs. Anderson. Also just to look at the door upstairs with an issue. Vincent said I would have to replace Everything!!! Seriously. Didn't like his attitude, would not do business with him if he had the last window in the world. No. Customer. Service. A fine example of a company who doesn't back their products. 

Business response:

Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. It is disappointing for us to hear that your experience was anything less than great. We strive for excellent customer service with every interaction. We would like to speak with you so we can look into this matter more in depth. At your convenience, we would appreciate if you respond to our private message. Best Regards, RBA Team 

D S.'s profile image
D S. 
rating
5 years ago

Really? For the same product these people quoted 2/3 More in price, 3 prices all around 6k for 3 windows and a door. Renewal 24k. Do not even bother calling these idiots 

Business response:

Hi, thank you for sharing your feedback. We strive to provide top notch value with our product, installation and service. Windows are a big investment, and we want our customers to be able to make the most informed choice available, even if that doesn't mean working with Renewal by Andersen. Best Regards, RBA Team 

debbie c.'s profile image
debbie c. 
rating
5 years ago

I did not have a very good experience with Anderson's. Started out with a sales rep coming to my house to give me an estimate. And that was the last time I heard from him. The office called me to set up an install date they gave me June 16th said they would be there at 8am, they didn't show up until 10 a.m. Which at that time inconvenience me and my tenant we had moved all of our furniture and cleared the spot for them to replace the windows. They replace the three windows in my unit and they were gone by 1 p.m. they stated ... read more

Business response:

Hi Debbie, We're very sorry to hear about your negative experience with us. Communication with customers is something we take very seriously and we would like to better understand your experience. Please reach out to our manager at (503) 906-2845 at your earliest convenience so we can resolve this issue with you. Best Regards, RBA Team 

Roger N.'s profile image
Roger N. 
rating
5 years ago

I have never had any work done by this company, however, they are definitely in the SPAM business. I haven't even visited their web site but non-stop spam daily. This place is ridiculous. Out of curiosity I viewed many other reviews and found many with the same complaints. I searched for actual customer reviews and find that the work appears as shady as their advertisement. Crappy work and non-stop spam 

Business response:

Hi Roger, we apologize and want to make sure you are off all our contact lists. Please call 503-906-2845 or email customerservice@rbanw.com. 

Thomas S.'s profile image
Thomas S. 
rating
5 years ago

We have called "Renewal by Andersen" twice already over the last six month to get removed from their mailing list. They must be desperate for new customers because they are sending out DAILY Emails soliciting for business. Would never hire a company that conducts business through junk Email. 

Business response:

We apologize and want to make sure you are off all our contact lists. Please call 503-906-2845 or email customerservice@rbanw.com. 

Silvia C.'s profile image
Silvia C. 
rating
6 years ago

The worst customer service I ever experienced! Nobody calls you back and I am stuck with their windows without any returning calls. Horrible! 

India D.'s profile image
India D. 
rating
6 years ago

Look elsewhere for your windows. I got my windows and sliding glass door installed on 12/05/2019. The chalking around the windows was done horribly, pealing back and crooked. I pointed out an issue on one of the windows to the guy who came out to fix the mess from the 5th (before Christmas) He said that he will send a work order to fix the window. I never received a call for an appointment to fix the window. I waited to call after the holidays to have them come out and fix the issues. No call back and I left two messages to ... read more

Business response:

Here at Renewal by Andersen of Greater San Diego, we strive for excellence, and are disappointed to hear that you received anything less. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (503) 969-2131. 

Ruben R.'s profile image
Ruben R. 
rating
6 years ago

I have not used Renewal by Anderson, but I made the mistake of visiting their website. I was soon receiving unsolicited spam emails from them. Then I made the mistake of unsubscribing from their email list. I am now flooded by email spam from Renewal by Anderson and numerous companies I never heard of before. Do not visit their website! 

Business response:

Hi Ruben, thank you for the feedback. We want to make sure you are removed from our contact list. Please contact private message us you contact information. 

Frequently asked questions about Renewal By Andersen - San Diego, CA

How is Renewal By Andersen - San Diego, CA rated?

Renewal By Andersen - San Diego, CA has a 4.4 star rating with 1,203 reviews. 

When is Renewal By Andersen - San Diego, CA open?

Renewal By Andersen - San Diego, CA is closed now. It will open tomorrow at 9:00 a.m.