Renewal By Andersen - San Diego, CA

Barrett C. 

on Yelp

4 years ago

When we got a bid from them for a previous remodel, the price was horrific. We ended up getting regular Andersen windows installed by an Andersen dealer for literally less than half the price. Just watched their new TV ad, it says Buy One Window at full price , get second for 40% off. With purchase of four windows! Wait.. Isn't that buy four, get one for 40% off? Deceitful, awful advertising. Sad for a great company like Andersen. Also the guy said his windows didn't require changing out your interior trim, but vinyl windo... read more

Cool T. 

on Yelp

4 years ago

False Advertising..... Received a letter from "Mark" at Andersen and it stated that they had installed MANY windows in our HOA. THEY HAVE NOT.. Thy are NOT approved, I called and there is NO Mark and they gave me the run around on who I should talk to about the miss leading Sales letter. Was transferred to two different people and then told someone would call me back.. No call back. Bottom line is if they lie about the work they have done, they will lie about work they want to do.. No local Phone numbers, all calls go to the... read more

Eric Y. 

on Yelp

4 years ago

For at least 6 months now this company has been on an all out marketing blitzkreig both through my physical mailbox and spammy emails. No matter how many email senders I block and unsubscribe from they just keep coming. In my physical mailbox they use different kinds of psychological tactics (letters that appear handwritten but are not, envelopes that don't look like they're coming from a business etc). Clearly a lot of the money you pay them is going towards marketing instead of high quality products. Companies that do th... read more

Foodie M. 

on Yelp

4 years ago

Renewal by Anderson cancelled my appointment because I would not give them 1.5 hour to conduct my onsite appointment. When I scheduled the appointment they told me the appointment would take 60-90 minutes. I felt l I was honoring their time table. When they called to confirm my appointment, I said " I allotted one hour for this meeting, I have a hard stop at one hour". The scheduling supervisor, went on to tell me that if the other companies I am vetting took less than 90 minutes they did not do a good job. I did not like hi... read more

Victoria S. 

on Yelp

4 years ago

Received a message from someone at Renewal saying they were upset to hear my experience and would be contacting soon. We will see if they contact me, if so, I'll send an update. 

Gillian S. 

on Yelp

4 years ago

Waited 3 months for the windows and doors to be replaced. Then after installation they didn't finish the painting or repair replacement of the screwups, waited another month before they finally scheduled the painting, still waiting for repairs and replacement of screwups, they said won't be till another month if they get the parts still waiting for the painting to be finished. Almost four months later. Won't recommend them to any one. One star is way too much credit. For the high cost they charge, not worth it. Quality is n... read more

Maria E. 

on Yelp

4 years ago

The quality of the windows is not the issue, the service and communication was in no way premium quality. First, the installers rushed to get the windows installed. Great for them, they did a 5 day job in 3, but that left us with scaffolding and dirt for the extra days. Not to mention that they rushed so much to get done, that on the last day, they left at 7PM, not having moved any furniture back to where it belonged, and they didn't clean anything. The stucco crew was pretty much the same. Worked till late and never cleaned... read more

Brian C. 

on Yelp

5 years ago

Unfortunately I can't even give one star! They have shown how a business in desperation will handle themselves. After countless unanswered calls of why windows were forgotten on a 30k order and absolutely no contact still from anyone there, they finished my project today which started in August. They tried to cover damage to inside of my house with caulking and I am very disappointed when you pay for the best. I have never reviewed a company, even the good ones and shame on me. But if I could do it over I would steer very cl... read more

Mic W. 

on Yelp

5 years ago

Had a fail on their window latch. Called in for service and they came the next day--great! The repair man is friendly courteous--good. BUT he does not have the right part, even after I have sent them all photos and specs of exactly what is needed. Now he wants to come back the next working day with the right part--OK, no problem. 3 days go by, no one returned, no one call a reschedule, nothing. I call up to find out what's going on, they transfer me to a message line, I leave a message, no return call. THEY'VE COM... read more