This profile has been claimed by the business owner or representative.
Renters Warehouse
- Property Management
- Minneapolis, MN
About this business
Location details
3701 Wayzata Blvd, Suite 500, Minneapolis, MN, 55416, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Justin ***** did a great job with the property we rented. He gave us all the right info, double checked if everything worked in the house before moving in and was quick to respond with any questions we had . Happy customers.
Business response:
******, we are so happy to hear you are happy with our services! We love what we do and getting word that we are exactly what you were looking for makes us beyond excited. Our goal is to make your rental experience as worry-free as possible. Thank you for letting us know ****** is hitting the *****
Excellent presentation of house and was able to answer all of our questions
Business response:
Thank you for the rating our services, *******. We want every single customer that gives us the opportunity to serve them, to experience the same level of service. If you require assistance in the future, please do not hesitate to contact us at ************.
I’ve worked with seven different property management companies in my life — and not one of them even comes close to how poorly this one operates. Not to mention the unapologetic breaches of contract throughout the term of the lease from both them and the landlord. -Communication is abysmal. You’ll send three, four, sometimes five emails just to get a single sentence back — usually days or weeks later, if at all. -Our landlord flat-out told us multiple times that he regrets ever signing with them. -Contractors refused to retu... read more
Business response:
Hi ******, were sorry to hear that your experience hasnt met your expectations. We want to assure you that our records show communication regarding maintenance was consistent and timely. For example, a refrigerator repair request was submitted on July 1 and completed by the homeowners chosen vendor on July 3.Our records also indicate that you moved out on August 31, 2025, and that your security deposit dispute has been forwarded to the homeowner for review. Weve followed up with them for a response and will notify you as soo... read more
This has been by far my worst moving experience. Rented a place with leasing agent Ted ****** and Owner Tayrn *****in Richfield Mn. Upon the walk through, we pointed out very many issues that needed to be replaced. With the thought things would be fixed prior to move in or in a timely manner. Safety concerns such as doors not locking, screens being torn, egress windows not opening and the list goes on. We have been in the property for 3 weeks now and still nothing is fixed. Every day, there has been an issue with this home. ... read more
Business response:
Hi *******,Were very sorry to hear about your experience and the concerns youve shared. That is absolutely not the standard we aim to uphold.As of 9/26, a member of our Lease Modifications and Renewals team spoke with you by phone and followed up via email to request the city inspectors contact information so we can obtain the report and ensure any safety-related maintenance items are addressed promptly. We also advised that we would reach out to the homeowner directly regarding your lease concerns.At this time, our office h... read more
This is the worst company I have ever dealt with. They do not fix ANYTHING in a timely manner! We have been without a working washing machine since 7-12-25. It is not 8-29. All we get is "we're waiting to hear from the owner, vender, ect". This is not okay. I have lived in this apartment for 10 years and have never had such poor management before! They need negative stars. And this is only 1 issue about them.
Business response:
*******, thank you for bringing this to our attention. We sincerely apologize for the delay in resolving your washing machine issue. Its absolutely understandable that this has caused frustration. While we do rely on owner authorization for certain repairs, we never want that process to come at the expense of your comfort. Please call our office at ************** so we can take a closer look at your situation and work toward a resolution.
Poor A/c operation. It's Ben 2 days no one has arrived to repair. The contract through docusign is fraud.The contract I signed and took pictures of on my phone is not the same contract that saved on my laptop period
Terrible experience. We've dealt with Gavin and Daisy. The place was not cleaned and fixed up when we moved in. There was dog hair and smell everywhere, there was broken glass and beer cans on the rooftop patio, severe water damage in the ceiling, and tons of other issues. We've already had to submit 15+ maintenance orders and we just moved in. This is for a new build townhome (built in 2020) on Tennyson so you can imagine the outrageous rent we're paying for this experience. Cannot recommend strongly enough that you should ... read more
Business response:
Thank you for sharing your feedback, *******. We're truly sorry to hear about your experience and the condition of the home upon move-in. That is absolutely not the standard we aim to uphold, and we understand how frustrating it must be to deal with multiple maintenance issues, especially so soon after moving in.We want to make sure your concerns are fully reviewed and addressed. Please contact our office directly at ************** so we can look into your account and ensure your concerns are escalated appropriately. Your co... read more
I don't like Renters Warehouse because they have to find a vendor and then the vendor has to contact tenant to set up an appointment. I would rather have an onsite maintenance person that knows the property they are dealing with.
Business response:
Thank you for your feedback, ******. We understand your preference for on-site maintenance and truly appreciate you sharing your perspective. While we do not have on-site maintenance teams, all of our vendors are licensed, insured professionals who meet or exceed our standards for responsiveness, expertise, and service. This model helps ensure that the right specialist is addressing each request. That said, were always looking for ways to improve the experience, and your input is valuable to that effort.
5 MONTHS AND STILL HAVE NOT RECEIVED MY DEPOSIT BACK…..! IT’S 1 STAR BECAUSE YOU HAVE TO TO LEAVE A REVIEW .., BUT THEY SHOULD GET -90.. THE LEASING CONSULTANT I HAD WAS KIND AND THE PROPERTY MANAGER IS KIND.. I MOVED IN AND LIVED IN THE HOME FOR 2 MONTHS.., AND WHEN I MOVED IN THE CEILING WAS LEAKING, POOL WAS DIRTY, BURN MARK ON THE MB SINK, CARPET OLD AND DIRTY, VENTS DIRTY, BLINDS BROKE, DEBRIS IN THE BACK YARD, ELECTRICAL PROBLEMS, MARKETED JACUZZI DID NOT WORK, NON-WORKING FRIDGE LEFT IN THE GARAGE ETC. THE HOME IS OWN... read more
Business response:
Thank you for sharing your feedback. Were very sorry to hear about your experience and would like the opportunity to look into this further for you.Unfortunately, your BBB review does not include a full name, and the email address associated with the review does not appear in our system, which limits our ability to identify your account. We want to help and provide a proper updateespecially if you've submitted a dispute regarding your security deposit.Please contact our office directly at ************** so we can locate your... read more
Frequently asked questions about Renters Warehouse
How is Renters Warehouse rated?
Renters Warehouse has a 4.1 star rating with 2,319 reviews.
When is Renters Warehouse open?
Renters Warehouse is closed now. It will open tomorrow at 9:00 a.m.