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Renters Warehouse
- Property Management
- Minneapolis, MN
About this business
Location details
3701 Wayzata Blvd, Suite 500, Minneapolis, MN, 55416, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I don't like Renters Warehouse because they have to find a vendor and then the vendor has to contact tenant to set up an appointment. I would rather have an onsite maintenance person that knows the property they are dealing with.
Business response:
Thank you for your feedback, ******. We understand your preference for on-site maintenance and truly appreciate you sharing your perspective. While we do not have on-site maintenance teams, all of our vendors are licensed, insured professionals who meet or exceed our standards for responsiveness, expertise, and service. This model helps ensure that the right specialist is addressing each request. That said, were always looking for ways to improve the experience, and your input is valuable to that effort.
5 MONTHS AND STILL HAVE NOT RECEIVED MY DEPOSIT BACK…..! IT’S 1 STAR BECAUSE YOU HAVE TO TO LEAVE A REVIEW .., BUT THEY SHOULD GET -90.. THE LEASING CONSULTANT I HAD WAS KIND AND THE PROPERTY MANAGER IS KIND.. I MOVED IN AND LIVED IN THE HOME FOR 2 MONTHS.., AND WHEN I MOVED IN THE CEILING WAS LEAKING, POOL WAS DIRTY, BURN MARK ON THE MB SINK, CARPET OLD AND DIRTY, VENTS DIRTY, BLINDS BROKE, DEBRIS IN THE BACK YARD, ELECTRICAL PROBLEMS, MARKETED JACUZZI DID NOT WORK, NON-WORKING FRIDGE LEFT IN THE GARAGE ETC. THE HOME IS OWN... read more
Business response:
Thank you for sharing your feedback. Were very sorry to hear about your experience and would like the opportunity to look into this further for you.Unfortunately, your BBB review does not include a full name, and the email address associated with the review does not appear in our system, which limits our ability to identify your account. We want to help and provide a proper updateespecially if you've submitted a dispute regarding your security deposit.Please contact our office directly at ************** so we can locate your... read more
Absolutely unprofessional company. i submitted a termination fee as listed in the contract for breaking a lease early and submitted two months of rent prior to an agreement on all parties to be reduced to a 30 days notice rather than a 60 days notice. Ended up having prior known issues that were never fixed during my stay at the property being taken out of my security deposit and payment for a utility that was not even suppose to be billed to me for the next month and then to receive an email afterwards saying how they made ... read more
Business response:
**, we are very sorry to hear about your experience. Please note that Renters Warehouse does not determine the charges assessed to a security deposit; those decisions are made by the homeowner. If you believe any charges are unfair, we encourage you to submit a formal dispute outlining the charges you contest and why. Once we receive your dispute, we will forward it to the homeowner for their decision. We understand your frustration and are here to assist you through this process. Thank you for bringing this to our attention... read more
My tenant paid its June 2024 rent on 6/1/2024. As of date, renters warehouse is yet to remit the portion of the paid rent that belongs to the landlord. I have sent 2 separate emails on 2 different occasions to the company without any response. At a point, I am beginning to wonder if renters warehouse has vanished into thin air or stopped operations. On another issue, I was billed $600 by renters warehouse to repair the water puddle formation in the basement of my property. For over 6 weeks they could not fix the problem. I d... read more
they misrepresented my sale. Listed it improperly. When I went to closing I had to pay extra $2000.00 to the agent that was not disclosed prior. They offered no resolution or help. There is no place to leave reviews on their website. Overall TERRIBLE selling experience, would not recommend to ANYONE!
Business response:
*****, we're truly sorry to hear about your experience. We take your concerns seriously and encourage you to contact our office at ************ or to reach out directly to the agent you worked with to review any documents or concerns. We're committed to addressing and resolving any issues you've faced.
Faithfully rented a house from renterswarehouse for 6 years. They told us they were raising the rent 200 a month and and that we must sign an annual lease or get out. We got out and left the house in better condition. a month later we got our deposits back of just $117 from Shannon ****. They falsly charged us for replacement of a window that was previously cracked, replacement of a bedroom carpet that was 40 years old and ignored our pet deposits for which our two small dogs did NO damage!
Business response:
****, we truly appreciate your feedback and are sorry to hear about your dissatisfaction regarding the security deposit charges after faithfully renting with Renters Warehouse for 6 years. We understand how concerning this can be, especially with charges you believe to be unjust. Please note that the homeowner is responsible for determining any and all security deposit charges. If you dispute these charges, we kindly ask you to send us a letter explaining which charges you dispute and the reasons behind your dispute. Once we... read more
These are false reviews. I would request phone numbers and contact information for real people with real experiences. I am an Owner. Renters Warehouse is a terrible company that runs the property to the ground while not providing property management. My Tenants requested early release from the 3 year Contract due to false representation on the part of the Renters Warehouse Property Manager. He secured a Contract w/ them under the condition that I would landscape, the property is desert/organic. He created hardship for the Te... read more
If i could have left a negative score i would have! Terrible terrible terrible customer service when it comes to tenants. Signed a 36month least. Moved in and the entire house needed a fresh coat of paint. The owner would only authorize someone to come in and spot pain the house for us and now that we have moved out we got charged for having to paint. We didnt have power in our kitchen for 8 days straight with 4 mouths to feed and the owner rejected any sort of compensation or rent reduction. renters warehouse doesnt make th... read more
Business response:
*******, thank you for taking the time to share your experience with Renters Warehouse. We value our customers' feedback. We understand the frustration that can arise when repair costs are not aligned with expectations, and we apologize for any miscommunication or confusion in this regard. Renters Warehouse is acting in its capacity as the third-party property management company facilitating the security deposit return process. RW does not have the authority to compel the property owner to adjust the withholdings made in the... read more
My boyfriend and I were trying to go through Renters Warehouse to find a rental to live in, we were working with Nicholas Valdivia and we each paid our $55 application fee and applied to multiple properties but each property we asked him to send our applications to, he was slow in sending them and lacked communication with us so each place kept getting filled before we got a chance to be approved. We asked for our application fees back because we decided it was smarter to try and find a place on our own without renters wareh... read more
Business response:
*******, thank you for sharing your experience. We apologize your experience was less than satisfactory. Our team is committed to delivering excellent service, and your input will help us improve. We did issue a refund for both of your application fees. Unfortunately, the original checks were sent to an old address. We then had to wait for those checks to be voided before we could reissue new checks to send to your new address. We apologize for the delay. The reissued checks went out this morning (10/20) to your new address.... read more
Frequently asked questions about Renters Warehouse
How is Renters Warehouse rated?
Renters Warehouse has a 3.9 star rating with 2,481 reviews.
When is Renters Warehouse open?
Renters Warehouse is open now. It will close at 6:00 p.m.