Renters Warehouse

Michael K. 

on Yelp

5 months ago

Very reliable company Especially Rouselle Silos was very professional to solve the situation. 

Oh P. 

on Yelp

5 months ago

Excellent customer service from Jayme. He took the time to understand the service I requested, a resulting in a quick resolution. Thank you. 

Paige E. 

on Yelp

a year ago

We always have great experiences working with Roberto Solano  he was our assigned Turn coordinator.. Always so friendly and professional Thank you 

Usagi T. 

on Yelp

3 years ago

Maria Guevarra was very helpful I had an issue paying my rent through the online portal for 2 months. Maria was kind and get the issue fixed right away on the phone. Thanks again Maria. +rep +rep Customer Service +rep Accuracy +rep Friendly Lady +rep Great, Highly recommended 

Tanisha J. 

on Yelp

3 days ago

A key fob. My community recently made the switch from key access to fob access for common areas. I reached out to Renters Warehouse when I was first apprised of this switch shortly after I moved into my unit last October. The first couple times I received the runaround, I let it slide. I was busy, it was winter, and the pool was closed. I reached out a few weeks ago about the key fob, and was advised to go to First Service Realty with a document and my ID. I went last Friday, producing the documents requested of me, ... read more

Leti B. 

on Yelp

2 months ago

Craziest thing there's a new tenant that can't even move in because the AC wouldn't go below 83 the refrigerator doesn't work and there is mold. She moved from out of state and hasn't been able to be there. AC is slightly working now but she has no refrigerator and she has 2 very young kids and it's the middle of summer. I bet if roles were reversed they would be just as angry and wouldn't put up with the bs. Be better and do better and maybe make sure the units you're managing are being thoroughly walked through before you... read more

Tanisha J. 

on Yelp

3 months ago

I called about an emergency situation today that needs to be resolved today. The person I spoke to -- Mariana -- stated she was marking it as an emergency and they were sending someone out immediately. An hour later I called for an update on the matter only to be told that a vendor hadn't been dispatched yet because it was marked in the system as normal priority. Previously on the phone Mariana told me she was marking it as an emergency. She hadn't called the landlord yet as she stated she had in the call prior. When I... read more

A C. 

on Yelp

11 months ago

Lisa Garza and Cecilia Obeso are prompt and professional. Their service has been excellent. 

Jay B. 

on Yelp

a year ago

Me and my family called Kristie Cocco at Renter's Warehouse this week and asked her a ton of questions. We had accounting/reporting requests, were curious about Section 8 housing updates, and even asked her to reach out to see if she could get us timing and cost updates on a couple property repairs. At the end of the call, she thanked us for being customers and said she and Renter's Warehouse were lucky to have us. Kristie, me and my family are still trying to get used to profitable investments full of happy tenants, we didn... read more