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Renters Warehouse
- Las Vegas, NV
About this business
Location details
1333 N Buffalo Dr, Suite 250, Las Vegas, NV, 89128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have had nothing but great experiences with RW. I've dealt with the maintenance department (who are not local) and they have been courteous and quick to respond to requests. Locally, Kristina Garcia, is the best. She has gone above and beyond, every single interaction I've had with her. She's competent, professional and always follows up with me. I would highly recommend renting from this company.
Business response:
We are extremely grateful for your review Patti! We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service. We train and coach around a culture of empowerment, kindness and quality, and want everyone on our team to feel equipped to serve you as if you are family. We will pass along your comments to our team. It is words just like these that keep us going.
Still waiting doe items to be completed since I moved in almost three months ago. Its ridiculous but they still make to collect my money monthly
Business response:
Hello Sydney we are sorry to hear that items have not been completed at the property. Unfortunately we are unable to locate you in our system due to your last name not being viewable. If you require maintenance, please submit a request at https://renterswarehouse.com/maintenance-request-form. We do want to ensure that your concerns are addressed.
Renters insurance who also works for Alto Properties does not pay their vendors. we did a painting project for two of their houses and we are no where close to getting paid. I have called several times to leave messages with Nicholas Gordon and Matt Foss and they have not returned my phone call. I even said I was going to put a lien on the properties and they STILL wont pay me. I wonder if the owners of these properties even now that Renters Insurance isn't paying their bills.
Business response:
Hello Marlene, you work with Design Works Custom Painting and you are subcontracted through Mainworks. Our office has a contract with Mainworks in which we outline payment terms and it does not dictate how fast Mainworks pays their subcontractors. All of our bills have been paid within payment terms with Mainworks and will continue to be on time. If you have issues with receiving payment from Mainworks you must speak with them directly since they are responsible for your payment.
I came in for information to find out about how Renter's Warehouse could take care of the TRUST I have homes under. They were very informative about all information, and specially Kristina. She pretty much KNEW EVERYTHING OFF THE TOP OF HER HEAD and was on top of it. She followed up with me shortly after to help with any other questions and to help me make my decision. I am still deciding, but I like what I heard from them.
Business response:
WOW! We can't begin to tell you how nice it is to hear words of encouragement, appreciation and praise. We want every single customer that gives us the opportunity to serve them, to experience the same level of service. It is customers like you taking the time to tell us what we are doing right, that we are able to constantly strive for excellence. We may not be as large as other businesses but we are committed to our customers as our #1 priority! Thank you once again for giving us a pat on the back. Please visit us again. I... read more
Kristina Garcia is the best, when I've had questions she returns calls right away. It's so nice to know I have someone professional to count on.
Business response:
Hello Michelle! We wanted to take a moment to thank you for telling us more about your experience with us. From the start we have made it our goal to hire individuals who are passionate about service and willing to go the extra mile. It is good to know that our team exceeded your expectations and made your experience memorable. Your words of appreciation make a world of difference and set the tone for our employee's morale. We will be sure to share your review with our team on our next staff meeting. Do allow us the opportun... read more
This is probably one of the most unorganized companies I have ever worked with. I rented from them for two years and it was an unnecessarily stressful experience. Almost every maintenance request took multiple request and phone calls. They even tried to get me to pay for damages that arose from an unresolved maintenance request and then threatened eviction. Every time I had to call with an issue I spoke with someone different and was often given contradictory information (this was extremely stressful when dealing with an evi... read more
Business response:
Hello J P., we are sorry to hear that you were disappointed with our services. Unfortunately we were unable to locate your account with the name provided in your review. Due to this, we were unable to look into the concerns mentioned in your review. At your leisure, please contact us at 844-793-4948 and we will be happy to assist you.
I moved in 07/2018 to a house with the following issues (I was hurried through my "walk-thru"): 1.) Fridge was non-operational. I was told that it wasn't working when I viewed the home before move-in (20 days prior) but that it would be fixed by move in. It wasn't. And 2 weeks later after 2 maintenance visits they had to replace it. Meanwhile frozen food was in coolers or given away. Money spent on take-out once we got past the 1st week without a fridge.. 2.) Dryer that overheated after one load. This particular issue is sti... read more
Business response:
Hello Maggie, I am sorry to hear that you have experienced issues since your move in. I would like to look into these items further however I cannot locate you in our system without your full name or property address. At your leisure please contact me at reviews@renterswarehouse.com so I can dig into these issues further for you. I look forward to speaking with you further Maggie.
Another scam property management operation denying people right on the spot when trying to look at a home. Stay away from this company as I would never ever give them my business. Tried to schedule a showing on a home thatbis coming on the market. Time to report them to BBB
Business response:
Hello Jodi, our system will deny a showing request if a credit score falls below 565. If you have additional questions or concerns please contact the rent estate advisor that has been assigned to the property.
This is my 3rd go round dealing with my lease, and multiple attempts at trying to make sure repairs are done and the owners house is taken care of. Kristina Garcia has made all of it go incredibly smoothly, and I also have faith that it will get done correctly. She is a great communicator, listens extremely well and values what I have to say. I feel like we are working as a team, which as a renter and a professional person is invaluable to me. She is responsive and follows through. I'm so grateful for all of that.
Business response:
Thank you for taking the time out of your busy schedule to review our business Ruth. Everyone here takes pride on what we do and it is through feedback like yours, full of affirmations and encouragement that we renew our commitment to always trying our best. We are so happy to hear that we exceeded your expectations in more ways that we could have ever imagined. Your review makes a difference to us and it is incredibly helpful as a way to introduce others to what we do here. We are honored by your choice to do business with ... read more
Frequently asked questions about Renters Warehouse
How is Renters Warehouse rated?
Renters Warehouse has a 4 star rating with 395 reviews.
When is Renters Warehouse open?
Renters Warehouse is closed now. It will open on Monday at 9:00 a.m.