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Renters Warehouse
- Las Vegas, NV
About this business
Location details
1333 N Buffalo Dr, Suite 250, Las Vegas, NV, 89128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could give negative stars I would! It takes forever for them to do ANYTHING! Broken doors for 6 months. Water leaks never fixed costing us a ton of money. Broken sprinkler system. Not fixed. Plants dying. Renters never responds in a timely manner. When they do send someone it's a guy who really doesn't know what he's doing. We have to usually have someone come in and fix what he did. We have fixed so many issues out of pocket it's ridiculous! Owner won't fix anything because he's out of state and doesn't care. This bus... read more
Business response:
Meredith R. we are sorry to hear that we have disappointed you. Yelp unfortunately does not include a last name. Due to this, we cannot locate you in our system and look into the issues you mentioned in your review. Please contact our office at 844-793-4948 and we will be happy to assist you.
This is an "UPDATE" of my original review on 9/10/21. After much back and forth there has been a resolution reached by putting the lease back the way it was from last year and not attempting anything off color with my deposit. Even that silly $9.00 fee went away. A HUGE SHOUT OUT to Laura Hartman who understood what I was saying and got everything corrected. Honestly, Renters Warehouse....it should NOT be so darn stressful EVERY time a lease is to be signed. I get charged $100.00 every year for you to resubmit the lease to m... read more
Business response:
Hello Deborah, We are sad to hear we did not provide you with the best possible experience. We are constantly refining the way we do business and that is only possible thanks to candid feedback like yours. Please know that we are listening. You deserve better and we intend to right this wrong. Would you please reach out to me at your leisure via email at reviews@renterswarehouse.com.
This is the second time I've had problems with renters warehouse, the first time they charged me a fee because the property owner NEVER told me to pay extra paper work fee, for that reason they charged me $150 to my account, I was unaware of it until they added to my account. This time I had issues with their portal. I received a confirmation number that I had paid my rent, it wasn't until 5 days later I received an email that they never received my payment on their end, and they charged me a NSF fee of $25 and an additional... read more
Business response:
Sandra, we are sorry for the misunderstanding. All fees are clearly outlined in your lease. See Section 6 pertaining to the $150 Lease Administration Fee. Your October rent payment reversed due to non sufficient funds. Two common reason why a payment will reverse is if the bank account is erroneously entered in the portal, or within the 3-5 days of clearing, the funds were used and unavailable. A member of our rent collection team reached out to you to clear up any misunderstandings about your account. Please contact our off... read more
Terrible company. A few months ago, they took over managing the apartments where I have lived for 7 years. There are many long time tenants like me. Most of us pay our rent in the onsite drop box, the same way, on time for that entire time - in the onsite drop box. More months than not, they fail to pick up rent until days after its due, but have the audacity to send nonpayment letters to myself and other renters because of their failure to do their job. They also fail to approve work orders, return phone calls or get units ... read more
Business response:
Monica, unfortunately we cannot locate you in our system with the name provided in your review. Please contact our office at 844-793-4948 to confirm we are managing your property and we will be happy to assist you. If we took over management, you would have received communication from us with the options available to you to pay your rent. The only drop box that we accept payments at is located outside our office. You may have us confused with another management company. If you contact our office, we can clear up any confusio... read more
Do not use Renter's Warehouse as your property management company! Whenever you have a problem with the house you are renting, they do not help you at all in a timely manner. We rented a house solely for the pool, and we haven't been able to use it all summer. They are not helping whatsoever in the fixing of the pool. They say they are doing all they can, but it does not appear that way. And this isn't the first problem we've had with them. Their system was down once, we paid rent on time but it didn't go through due to thei... read more
Avoid this company. Read all of the posts about it. Especially their business practices. They are not responsive to maintennce requests and the agents are shady at best. Ours "forgot" to mention annual increases then had to add an addendum to the lease. They do not pass on HOA info to you at all and when the unit is sold out from under you they expect you to allow people access during covid times 2 months before move out and when you ask for early release they say theyll try and only get you 2 wx. Then expect you to have the... read more
Business response:
We are sorry to hear that we have disappointed you. With the name you provided on your review, we cannot locate you in our system. Please give us a chance to look into the issues you mentioned and address any concerns. Everyone here takes pride in what we do. We are always hard at work to make sure our team delivers on our brand promise and every client has a positive experience. At Renters Warehouse, our Response Plan policies to COVID-19 are created in line with guidance from the CDC. We are currently continuing to conduct... read more
Renters Warehouse in Las Vegas has a non-existing maintenance dept. The response time is horrible. Moreover, the process and procedure are cumbersome to the point that the resident is kept waiting on the need for many levels of approvals and their communications between, maintenance dept, vendor, and owner, etc. regardless of the severity of the maintenance/repair. I had two issues in the last 30 days, one with a water heater and the other is with the dishwasher. Because of their "procedure", I was without hot water usage fo... read more
Business response:
Hello Dave, we are sorry to hear that you are disappointed in our services. We are beyond sorry we did not communicate clearly, this is not reflective of our operational standards. Unfortunately, I was unable to locate you in our system with the name provided in your review. Generally speaking, when you submit a maintenance request we will troubleshoot with you. We do have to have the homeowner's approval for any request. Remember, this is their property and they may incur the cost. Please contact our office at 844-793-4948 ... read more
Hands down Jim Hammoy is thee absolute best! He helped my family out with our move when I was 9 months pregnant. At the time I was over everything and ready to find somewhere to settle in and call home for the family. He answered all of our questions, and if he didn't know the answers right away, he would make sure to get back with us with what he found out pronto. He made us feel very comfortable and he's an all around great guy to work with. I would recommend working with him if you had the chance.
Business response:
Tanika, thank you for taking the time to let us know how we are doing. Our staff is constantly hard at work finding ways to exceed customer's expectations and provide seamless service. We are so glad our efforts are paying off and you had the opportunity to experience superior service. Your comments about our team fill us with pride and equip us to provide clear and specific examples of how excellence looks like. Please continue to visit us and help us implement a strategy focused on constant improvement. We are honored to h... read more
Horrible service!!! I moved out of my condo a month early in June & it was approved by the owner due to the fact that I was pregnant & due in July. I needed to be settled. I was told no charge for early termination would be given. Well when it came to getting my security deposit back, they added in multiple charges such as a 5 Day Notice for June, a late fee & rent for June. There was a charge for damage but that was understood. My dog had made some scratches on the walls. I disputed the charges & was told there wouldn't be ... read more
Business response:
Hello ShaLai, as previously discussed the homeowner determines any and all charges that are assessed to your security deposit. In order for a lease to be terminated early both the homeowner and the tenant would have been required to have a lease termination agreement signed. Our records do not reflect that this agreement was signed between you and the homeowner. Without this signed agreement you would be responsible for any rent as outlined within your lease agreement. If you wish to discuss further please contact us at 844-... read more
Frequently asked questions about Renters Warehouse
How is Renters Warehouse rated?
Renters Warehouse has a 4 star rating with 395 reviews.
When is Renters Warehouse open?
Renters Warehouse is closed now. It will open on Monday at 9:00 a.m.