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Renters Warehouse
- Las Vegas, NV
About this business
Location details
1333 N Buffalo Dr, Suite 250, Las Vegas, NV, 89128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
On Thursday, after being told by Lula Plumbing that the bathroom sink needs to be replaced, Renters Warehouse instead sent a less qualified "handyman" who dismissed the idea that the sink needed to be replace without even having laid eyes on it yet. This vendor who, in his attempt to fix the vibrating and whistling noise from the hot water knob, wound up cutting off the cold water from the bathroom sink. He returned to fix that, and now the bathroom sink doesn't have running hot water. I've had to wash my hands after us... read more
Business response:
Hi Tanisha, we’re really sorry to hear about this ongoing frustration. That should not have been your experience, and we understand how disruptive it is to your time and work. Unfortunately, since this review doesn't include your full name, we’re unable to locate your account to assist further. We’d appreciate the chance to make things right. Please reach out to our office directly at (844) 793-4948 so we can look into your account and help resolve this.
When I first moved into my unit a year ago, there was an issue with the bathroom sink vibrating when I turn on the hot water. Back then, a vendor was dispatched. He did nothing but simply advise me not to turn on the faucet full throttle so as to avoid the vibration. Other than that, he reassured me that it was nothing major. Fast forward a year later, the vibrating has worsened, now it is accompanied by a whistle, and now the whistle happens when I'm not even using the faucet. All day long into the night I now have to ... read more
Business response:
Hi Tanisha, we’re really sorry to hear about this ongoing frustration. That should not have been your experience, and we understand how disruptive it is to your time and work. Unfortunately, since this review doesn't include your full name, we’re unable to locate your account to assist further. We’d appreciate the chance to make things right. Please reach out to our office directly at (844) 793-4948 so we can look into your account and help resolve this.
Stay away. This company doesn't treat tenants properly. You will have to fight them for basic maintenance and they are super cheap. Had to argue with them just to get a working refrigerator. Avoid them at all costs.
Business response:
Hi, thank you for taking the time to share your feedback. We’d like to learn more about your situation and review what occurred with your maintenance request. Since we’re unable to locate your account based on this review, please call us at (844) 793-4948 so we can investigate and make sure everything is properly resolved.
A key fob. My community recently made the switch from key access to fob access for common areas. I reached out to Renters Warehouse when I was first apprised of this switch shortly after I moved into my unit last October. The first couple times I received the runaround, I let it slide. I was busy, it was winter, and the pool was closed. I reached out a few weeks ago about the key fob, and was advised to go to First Service Realty with a document and my ID. I went last Friday, producing the documents requested of me, ... read more
Business response:
Hi Tanisha, we’re really sorry to hear about this ongoing frustration. That should not have been your experience, and we understand how disruptive it is to your time and work. Unfortunately, since this review doesn't include your full name, we’re unable to locate your account to assist further. We’d appreciate the chance to make things right. Please reach out to our office directly at (844) 793-4948 so we can look into your account and help resolve this.
Craziest thing there's a new tenant that can't even move in because the AC wouldn't go below 83 the refrigerator doesn't work and there is mold. She moved from out of state and hasn't been able to be there. AC is slightly working now but she has no refrigerator and she has 2 very young kids and it's the middle of summer. I bet if roles were reversed they would be just as angry and wouldn't put up with the bs. Be better and do better and maybe make sure the units you're managing are being thoroughly walked through before you... read more
I called about an emergency situation today that needs to be resolved today. The person I spoke to -- Mariana -- stated she was marking it as an emergency and they were sending someone out immediately. An hour later I called for an update on the matter only to be told that a vendor hadn't been dispatched yet because it was marked in the system as normal priority. Previously on the phone Mariana told me she was marking it as an emergency. She hadn't called the landlord yet as she stated she had in the call prior. When I... read more
Lisa Garza and Cecilia Obeso are prompt and professional. Their service has been excellent.
Business response:
Thank you, A C! We're delighted to hear that Lisa Garza and Cecilia Obeso have provided prompt and professional service. It’s our pleasure to support you, and we appreciate your recommendation!
Me and my family called Kristie Cocco at Renter's Warehouse this week and asked her a ton of questions. We had accounting/reporting requests, were curious about Section 8 housing updates, and even asked her to reach out to see if she could get us timing and cost updates on a couple property repairs. At the end of the call, she thanked us for being customers and said she and Renter's Warehouse were lucky to have us. Kristie, me and my family are still trying to get used to profitable investments full of happy tenants, we didn... read more
Business response:
Jay, thank you for your heartfelt feedback! We're delighted to hear that Kristie Cocco provided excellent service and addressed all your questions and requests. Your appreciation means the world to us, and we're grateful for your continued trust. Thanks for choosing Renters Warehouse!
The worst property management company I've done business with, and I've been renting both commercially and residentially for quite some time. I have been a tenant for more than 2 months now and have dealt with the following issues: 1) RW refused to let me fill out a inspection letter. Something I've done at every property I've ever rented. Later I found out that the agent swindled me into signing the "inspection" document when he gave me my keys. The agent lied straight to my face. Windows are broken and won't shut. Blinds a... read more
Business response:
Parker, we're truly sorry to hear about the difficulties you've encountered as a tenant. The issues you've described do not reflect the level of service we aim to provide. As Yelp does not show full names, we ask that you please contact our office directly at (844) 793-4948 so we can look into your claims and provide the necessary assistance. Your concerns are important to us, and we want to address them promptly and effectively.
Frequently asked questions about Renters Warehouse
How is Renters Warehouse rated?
Renters Warehouse has a 4 star rating with 395 reviews.
When is Renters Warehouse open?
Renters Warehouse is closed now. It will open on Monday at 9:00 a.m.