This profile has been claimed by the business owner or representative.
Renters Warehouse
- Las Vegas, NV
About this business
Location details
1333 N Buffalo Dr, Suite 250, Las Vegas, NV, 89128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Beware : client says check out this rental listing the company has a terrible rating and reputation on yelp And sure enough on the listing it says on their listing "Renters Warehouse does not pay any referral commissions. (sorry!)" Many many years never seen that, many hard working agents who are looked upon to receive help from property managers like this If you're a property owner never use this agency since they turn down agents and their clients
Business response:
We appreciate your feedback, M C, and understand your concerns regarding our policy on referral commissions. At Renters Warehouse, our focus is on providing direct value to our clients through our team of dedicated agents, ensuring we find the best tenants for our property owners with a tenant warranty. Our policy is designed with our clients' best interests in mind, to maintain the integrity and quality of our tenant placement process. We apologize for any misunderstanding this may have caused and are committed to clear com... read more
I ended up just canceling altogether. They expect a prospect to rent without being able to check if all amenities are in working order. Further, they expect a hold deposit (non-refundable) without any allowance for the fact that electricity and gas are both turned off - making it not possible to check all appliances. They can play the "word salad" game just fine. Totally unsatisfactory experience. They got me for a $45 credit check and 11 days of electrical services to the property. I liked it - I turned on the electricity i... read more
Business response:
Renters Warehouse is wholly dedicated to doing business in compliance with Federal Fair Housing law at all times and without exception. Your application fee is not a fee we keep, we use a very thorough independent third-party vendor that charges us to produce a background check. We charge an application fee to offset our cost to obtain the report from this vendor. You have the ability to use this application for any of our listed properties for 30 days without paying a new application fee each time. If you have any concerns ... read more
I paid Renters Warehouse $2,000 to rent out my townhome and they won't give me access to the photos that they took. They posted them on Zillow and when I posted for rent they deleted them. They aren't retiring calls or e-mails after two phone calls to them.
Business response:
Greetings Wayne, we apologize for any confusion. It appears we listed your property back in 2015. Unfortunately, we do not save listing photos for that length of time. We value your feedback and want to make sure that you have a positive experience with our services. If you have any further rental needs in the future, please don't hesitate to reach out to us at 844-793-4948.
Hey guy I wanna warn y'all to stay away from this place. The biggest scam in Vegas by far it's my first month in and I already can't wait to get outta of here. Had water heater problems thats took 3 weeks to get fix then a couple days later a water inspector came by and said they installed it all wrong then expect me to pay full month rent with no compassion on our on going problem. I'm just a renter so as far as getting this done should not come down on us. Paid 7 grand to getting into and hazard house. Fuck you renter ware... read more
Business response:
Hello Elijah, we are sorry to hear that we did not meet your expectations. Please reach out to our office at 844-793-4948 and we will be happy to help address any issues you are experiencing.
Absolutely terrible when it comes to maintenance. Had a leak we reported over a month ago that leaked into the walls and carpet causing toxic mold. This still isn't fixed and renters warehouse refuses to take accountability for this. In addition, the las Vegas manager Ryan Gonsales laughed at me over the phone when I was voicing my concerns of the mold and trying to break our lease. When I asked him to put himself in our shoes, he proceeded to tell me he removes all emotions from this job and refuses to put give anyone any s... read more
Business response:
Amanda, we are deeply sorry for the experience you had with Renters Warehouse. We take maintenance issues seriously and apologize for any inconvenience caused by the delay in fixing the leak. We have taken the necessary steps with the homeowner to remedy the situation. Regarding your interaction with our Las Vegas Manager, Ryan Gonzalez, we do not condone behavior that lacks empathy and compassion. We hope our employees uphold our standards of professionalism and customer service. We appreciate your feedback and will work to... read more
If I could give negative stars I would. STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE. If I can not even get into one of their properties because the agent keeps telling me its on Rently.com in order to do a self tour, is nothing short of extremely rude and is ultimately not willing to admit she is wrong, why the hell would I rent from these people? I feel like I dodged a bullet even considering renting one of their homes. Read all those awesome 1 star reviews. How the hell do companies that provide this horrible customer s... read more
Business response:
Lou, we apologize our advisor wasn't available to show the property when you called. As explained, she was on her way to an appointment to complete a scheduled move-out inspection. Even so, she spoke with you about the rental process and gave you an option to see the property right away by utilizing the Rently self-showing system. She gave a synapsis of the process, answered all your questions, then sent a direct link. A member of our management team also reached out to address any concerns. You mentioned you were not happy ... read more
Reggie Campbell and his team did a phenomenal job with processing and approving our rental application within one business day. Reggie provided prompt follow up and educated us on the process and he was proactive, he provided us with an approval very quickly. We appreciate Mr. Campbell for helping us! Thank you very much!
Business response:
Ky, thank you for taking a moment to let us know about your experience with us. We are so glad Reggie exceeded your expectations and made the rental process quick and easy. Enjoy your new home and please let us know if you need anything.
Definitely the worst property management experience I ever had. I had forward them a notice from the homeowner association about filling out the tenant information back in Jan which they had promised to assign someone to work on it. After 6 months, I received a fined for more than a thousand dollars because the no one from the property management ever reaching out to them. Besides, they NEVER reply to your email until I told them I am going to find another property management company. After all these, they have no attempt to... read more
Business response:
We appreciate your feedback, Ivan. Rest assured, we are here to take care of issues you encounter and we always endeavor to provide the best service to our valued customers and aim to ensure that the issue is resolved to the fullest satisfaction. Our Market Leader has been in contact with you regarding your concern. If you have additional questions or concerns, please contact our office at (844)-793-4948 and we will be happy to assist you.
If I could give negative stars I would! Do not use Renter's Warehouse as your property management company! The worst broker is Ryan, he does not keep in touch with you. They advertise your address with different pictures of another house. It's a company you cannot trust at all. They don't answer emails, phone calls .. NOTHING. Hard to communicate and poor work service. This business is horrible!
Business response:
Samuel, we are sorry to hear this. We are known for taking ownership and caring deeply for our clients, please reach out to our office at 844-793-4948 and we will be happy to address any concerns.
Frequently asked questions about Renters Warehouse
How is Renters Warehouse rated?
Renters Warehouse has a 4 star rating with 395 reviews.
When is Renters Warehouse open?
Renters Warehouse is closed now. It will open on Monday at 9:00 a.m.