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Renters Warehouse
- Las Vegas, NV
About this business
Location details
1333 N Buffalo Dr, Suite 250, Las Vegas, NV, 89128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Dru was awesome, very helpful, but unfortunately when I had to go into the office I dealt with Patti who was RUDE. I mean the attitude on her was real! Too bad!
Business response:
Hello Ashley, I am sorry to hear that you did not have the best possible experience with us. I would like to look into this matter further. At your leisure, please contact me at reviews@renterswarehouse.com with your property address.
Don't rent from these people. We have had a water heater go out and it took them 8 days to get it fixed. We have currently a fridge out and we have 9 days with them saying we will get it fixed soon. They have not called us one time to give us information we have had to call them each and every time. When our lease is up we will need to rent again but not from this company. March can not come soon enough. They are the worst company in terms of customer service. My recommendation is to run from this company as fast as you can.... read more
Business response:
Hello Robert, thank you for letting us know about your issues with maintenance. I would like to look into the water heater and fridge that you mentioned in your review. At your leisure, please contact me at reviews@renterswarehouse.com with your property address so I can look into this matter further.
I have worked with a lot of companies in the past however customer service is very important to me and I have been working with Renters Warehouse more than a year and whenever I call and talk to Chip Lightman to follow up on something or need help he goes above and beyond to give the best customer service. I also don't have to worry about anything because everything gets handled very professionally and I will continue to get his help for my property.
Business response:
Hello Z K, we really appreciate that you took the time to share details about your experience with us. Thank you so much for taking a few moments to let us know how we are doing. Reading your review was of great encouragement to me personally, reminding me why we do what we do. It is because of feedback like yours that we are able to confirm that we are heading in the right direction. We will be sharing your review with the team as a way to encourage them to continue to strive for excellence in customer service. We look forw... read more
Extremely disappointing sent 3 emails to the office and made calls to there office with no response back. I have a town home I was looking to rent it out but I guess there either to big or busy to respond to my enquire. I guess Black And Cherry Property Management will be managing my property.
Business response:
Hello Jason, I am sorry to hear that you were unable to get a hold of a member of our staff. I can have someone contact you if you would still like to look at us as an option to manage your home. If you wish to be contacted, please provide me your contact information at reviews@renterswarehouse.com.
Horrible Business Practices - Don't Waste Your Time! I had contacted their offices LITERALLY 40 minutes after they posted a listing. I immediately set up a meeting to see the property the next day (which they cancelled at 3AM after I had made arrangements to take time off work). I called in to speak with the leasing consultant, who informed me the property still had a tenant and had to wait to show the property until they vacated. I gave them all of my information and set up a showing for the first available timeslot the pro... read more
Business response:
Hello Michelle, we received an application on a property prior to your showing. The applicant that applied did not physically see the property but brought in money for a hold agreement. The homeowner decided to approve the applicant and your showing was cancelled. I show the rent estate advisor personally called and cancelled your booked showing as well as the showings for all other interested parties. I show that you did not submit an application for the property and you did not pay any application fees. Any potential appli... read more
Perhaps the reason you seem to be unable to find me is that my showing was booked and confirmed for 1:40. I see no point in continuing to try to explain to you as it seems you are just trying to avoid looking bad. I confirmed my appointment multiple times but no one showed up for it. I am greatful that we found another home and that we avoided doing business with such an unprofessional company. I hope you will all learn from this experience and treat future customers with more respect. Good Luck.
Business response:
Hello Gretchen, our showings utilize a platform called Showmojo. With the reminder communication - it asks that you confirm your showing date and time. The showing was arranged at 1:20 PM with Amanda. When the agent received a text from one of the prospective tenants that they were at the property. The rent estate advisor contacted them immediately and advised they could meet at the property in 10 minutes. The rent estate advisor was told that the prospective tenant no longer wished to view the home. Your time is important t... read more
This is my first time living outside of California & my first house I have ever lived in! Harold Lightman also known as "Chip" did such an amazing job. From start to finish. He was very supportive, kind, easy going, smart & just made me feel super comfortable! My house is absolutely beautiful! I'm in love with my decision & will recommend this company to all family & friends!!!! THANK YOU CHIP!
Business response:
Hello Ru! Thank you for reviewing your experience with Harold Lightman. We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. We are so glad we were able to help you out. Helping our customers is what we love best. Customers just like you make doing what we do a true pleasure. Everyone looks forward to the next opportunity of serving you and yours.
As a property owner, I cannot recommend their service on any level. The company that we were using for property management was bought out by Renters Warehouse and ever since things have gone downhill quickly The maintenance department seems to think their role is to waste money, not to protect the owners best interests while ensuring the the tenants have issues resolved quickly and with high quality. I'm consistently shocked by the charges and poor decisions to repair items for more than the cost of replacement. In addition... read more
Business response:
Hello Daryl, thank you for you honest feedback. We have worked diligently to improve our maintenance processes. Our goal is to offer homeowners affordable and timely maintenance. The changes occurred within the last month and we think our homeowners and tenants will appreciate the improvements. If you have specific items you would like to address, please feel free to contact me at reviews@renterswarehouse.com. Again, thank you for your feedback.
I worked with Don Clemenson on a rental property, he was absolutely amazing. Very timely and efficient in all our dealings. I so appreciate his warm and loving heart. Thank you Saundra
Business response:
Hello Saundra! Thank you for giving us such high marks. We are constantly hard at work to deliver the best possible service and experience for all of our Clients. Our goal after all; is to provide all owners and tenants with superior service that exceed their expectations. We believe the only way for us to deliver first class products and experiences is by knowing what our clients love best, and that can only be achieved through feedback like yours. We look forward to serving you in the future and hope that you give us the o... read more
Frequently asked questions about Renters Warehouse
How is Renters Warehouse rated?
Renters Warehouse has a 4 star rating with 395 reviews.
When is Renters Warehouse open?
Renters Warehouse is closed now. It will open on Monday at 9:00 a.m.