Renton Jeep Ram Dodge Chrysler

2020 RAM 1500 LIMITED Owner 

on Carfax

3 years ago

My truck truck was at the dealership nearly two months. The leak in the cab apparently came from the antenna and the part required to fix it still has not arrived at the dealership. The humidity from the leak has caused a covered the carpets in mildew which was not cleaned, rust on metal components and the failure of the rear seat heater electronics, none of which were identified or addressed by the service department. My phone requests for status updates were only responded to after several follow up phone calls and only af... read more

2019 JEEP COMPASS SPORT Owner 

on Carfax

3 years ago

This is not just about laast service but in general. This place is a disater in customer service. In case of more info see the email I sent in response to someone from that place asking for my experience 

2015 JEEP PATRIOT SPORT Owner 

on Carfax

3 years ago

The absolute worst customer service ever. My service advisor Brianna was never available to help with any of my concerns. The other advisors are seemingly not interested in helping at all because I was not their specific assigned customer. Every time I called, I was asked to leave my number so NO ONE would call me back. My vehicle was this dealer for over 1 Month. That is ridiculous! When my vehicle was finally ready, the representative at the service center had me waiting for 45mins. 

2005 CHRYSLER SEBRING LIMITED Owner 

on Carfax

3 years ago

I'm Dave Pressley Sr I was called for my 2005 Chrysler Sebring of a recall set the date and drove in waited for 1hour only to told that they did not have the parts to replace , so I rescheduled another visit this time they had the part in took my car in to fix it for 2 hours . I understand that things take much longer than other things but if it is a recall prioritize the rework ?? to me a recall should take presents with parts at hand . I do thank you for the UBER back and forth to work ;; 

2013 JEEP GRAND CHEROKEE OVERLAND Owner 

on Carfax

3 years ago

This is not a company I want to service my vehicle. Friendly team, but Ive had to return too many times for repair work that should have been completed initially. 3x in 3 months. 

2019 DODGE JOURNEY SE Owner 

on Carfax

3 years ago

I was discriminated against and racially profiled this visit and I dont think Ill be back I am a loyal customer and the way I was treated was unacceptable! 

2014 RAM 3500 ST Owner 

on Carfax

3 years ago

The service was friendly and helpful but hard to reach. I was charged $200 for a diagnostic on a check engine light that I thought exorbitant. 

2016 DODGE GRAND CARAVAN SXT Owner 

on Carfax

3 years ago

Took 2 months to replace transmission and had same problem 1 week.later 

Rob D. 

on Carfax

4 years ago

Very poor service department. Service writer acted like they were doing you a favor by helping you. Only reason I stopped was I was in the area and this isnt my home dealer. The irony also is that they had a Jeep I wanted also to buy.