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Renton Jeep Ram Dodge Chrysler
- Car Dealers
- Renton, WA
About this business
Location details
585 Rainier Ave S, Renton, WA, 98057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
The express lube is gone. That's sad. When I step in at the front desk stand and wait for any Greetings but none of the employees look up to say anything. Sorry but that's a very poor customer service.
Business response:
Hello. Your experience with our Service Department is important to us. I would like the chance to speak with you about your visit regarding the level of customer care you encountered. Please contact me directly to further discuss this. Thank you, Isaac Luis-Ruiz, (425) 276-8582, iruiz@psautogroup.com
Bad service; missing some parts from the transmission & ingen oil change
Business response:
Hello. We appreciate you sharing your feedback with us. I would like to speak with you about the condition of your vehicle after your recent appointment with our Service Team. Please reach out to me directly so we may discuss this in greater detail. Sincerely, Isaac Luis-Ruiz, (425) 276-8582, iruiz@psautogroup.com
You sent us a notice that we needed tire rotation. We provided information that our tires had been replaced and aligned and provided places of service. You continued to send us notices that we needed tire rotation. Read your own updates! Please!
Business response:
Thank you for your feedback. Our maintenance reminders go out to many customers based on general service intervals, but they're never mandatory -- especially if you've already completed the work elsewhere. We appreciate you bringing this to our attention. Please reach out if you require any further assistance. Isaac Luis-Ruiz Customer Experience Manager iruiz@psautogroup.com
This was one of the worst services I have ever received from this dealership. In addition to not addressing two specific issues, I had pre approved, one of them being a safety issue, I found garbage (including the caps for the oil bottles they used) underneath the hood on top of the radiator shroud! I AM SHARING THIS SERVICE WITH EVERYONE WHO WILL LISTEN TO ME, INCLUDING AVOIDING THE DEALERSHIP AND THE MANUFACTURER ITSELF!
Business response:
Hi there, Again, we are very sorry to hear about your experience. I'd like to continue our prior conversation via email so that we may have an opportunity to make things right. Please don't hesitate to reach out. Thank you iruiz@psautogroup.com
Check engine light came on a month after service from here.
Business response:
Hello. We appreciate you sharing your feedback with us. I would like to speak with you about the condition of your vehicle after your appointment with our Service Team. Whenever you can, please reach out to me directly so we may discuss this further. Sincerely, Isaac Luis-Ruiz, (425) 276-8582, iruiz@psautogroup.com
Where to start. Brakes I knew it was getting close to replace them $1500 was their quote - Les Schwab&*( was $662! , Less than a year ago they replaced valve cover gasket and recommended again to replace not covered on any warranty. They never took engine cover off to check about valve cover gasket and still wanted over $500 they must have Xray vision. Final nail was the heat shield for the gas tank. I had the part and all you needed to do was loosen and tighten 2 fasteners $547!! Previously I really trusted this shop someth... read more
Business response:
Hello. We appreciate you taking the time to share your feedback with us. I would like to speak with you about the recommended repairs from our Service Team, as well as the total cost provided. Whenever you can, please reach out to me directly so we may discuss this further. Sincerely, Isaac Luis-Ruiz, (425) 276-8582, iruiz@psautogroup.com
2 hours & 10 minutes for an oil changeare you kidding me? I was lied to that it would finished in an hour and a half! Also too long! A scheduled oil change should be 15 minutes!
Business response:
Hello. We value your satisfaction and appreciate you taking the time to share your experience. We would like the opportunity to discuss your recent visit to our Service Department regarding the wait time you encountered for an oil change. Please contact me directly at a time that is best for you. Thank you, Isaac Luis-Ruiz, (425) 276-8582, iruiz@psautogroup.com
Good people, but over pricing. $185 for an oil change!
Took my vehicle in because my rear view mirror fell off while adjusting it. The service advisor tried to put the mirror back on because it didn't look broken. Couldn't do it so said he'd have a tech look at it. Couple hours later was told I need a new mirror and windshield but they didn't have any and couldn't give me an ETA. Went in to pick up vehicle to a surprise $360 bill. Was never quoted a fee. $299 diagnostic fee. $60 hazardous waste fee. For what? Nothing was repaired and no fluids were replaced. What toxic waste was... read more
Business response:
Hello Trina. Please know your feedback is very important to us. I would appreciate the chance to speak with you about your recent experience with our Service Team regarding the total cost of your visit. At your earliest convenience, would you reach out to me directly so we may discuss this further? Sincerely, Isaac Luis-Ruiz, (425) 276-8582, iruiz@psautogroup.com
Frequently asked questions about Renton Jeep Ram Dodge Chrysler
How is Renton Jeep Ram Dodge Chrysler rated?
Renton Jeep Ram Dodge Chrysler has a 4.2 star rating with 4,819 reviews.
When is Renton Jeep Ram Dodge Chrysler open?
Renton Jeep Ram Dodge Chrysler is open now. It will close at 8:00 p.m.