Finding new routes to success with Birdeye Reviews
Company Snapshot
Avondale Toyota is proud to be the only ONE PRICE. ONE PERSON® Toyota dealership in Arizona. When shopping for cars at one of Avondale’s three locations, customers work with the same team member from drive-up to delivery. This straightforward approach helps buyers avoid unnecessary stress brought on by switching from salesperson to sales manager. Their unique approach to car sales and commitment to customer service are just two reasons why Avondale Toyota ranks among the top Toyota dealerships in the U.S.
- 3
- July 2022
“We wanted to be more deliberate when requesting reviews and make it easy for customers to leave feedback. Birdeye has given us an easy, one-stop shop to boost our reviews and stand out online while automating the process.”
Background
Avondale Toyota easily outshines their more conventional competitors thanks to their transparent business model. However, their positive customer sentiment wasn’t always accurately represented in their online reviews. They were eager to build and maintain an online reputation that reflects their customer-centric approach.
Partnering with Birdeye empowered Avondale Toyota to grow their digital footprint and showcase their most exceptional customer experiences. Today, they have the tools they need to scale review management and turn their online reviews into additional revenue.
Changing lanes with Birdeye Reviews
Despite boasting some of the highest customer retention rates in the nation, Avondale Toyota’s review count and star rating didn’t reflect their stellar customer sentiment. They were eager to showcase their success and put their positive customer feedback front and center.
Teaming up with Birdeye gave Avondale Toyota the opportunity to change the way they collect reviews from their customers. Their primary goal was to simplify and expedite the review collection process — and thanks to Birdeye’s seamless integration with their CRM, they’ve been able to send review requests after every purchase or service without lifting a finger. The dealership’s new, streamlined review collection process has helped them increase their Google reviews by 2,200 reviews in just over one year.
QR codes: A new way to accelerate reviews
In 2023, Avondale Toyota started using Birdeye’s custom QR codes to seamlessly solicit feedback from customers. This simple, effective approach has further increased their review count and given customers a fast, easy way to provide valuable feedback. On average, Avondale Toyota customers scan Birdeye’s QR codes 180 times per month.
“By implementing Birdeye’s QR codes, customers can now easily leave their feedback by scanning the codes we’ve placed around the dealership, and the results have been amazing. It's a simple yet highly effective way to strengthen our online reputation and connect with our satisfied customers.”
Since joining Birdeye, Avondale Toyota has seen:
- Over 2,000 new 5-star reviews
- A new overall rating of 4.6 stars on Google
- 1.3 million Google profile impressions
- 90k calls to clicks
- 53.6K profile impressions
Put Birdeye behind the wheel
Avondale Toyota knows that responding to reviews is an easy way to build lasting relationships with customers and rank higher on Google. But in years past, they were notified of new reviews via email, which often led to delayed — or nonexistent — responses.
With Birdeye, the Avondale team receives an instant notification every time a new review is posted. They’re also able to personalize their review replies at scale and generate tailored, error-free responses with help from AI. Today, Avondale Toyota averages review response rates of 93% and higher.
“Our partnership with Birdeye has truly transformed the way we manage reviews and listings. The improved clickthrough rates and a surge in leads, especially with Dealerator, have been remarkable. We're not just keeping up with the market; we're outperforming it.”
Give your online reputation a tune-up
Birdeye continues to help Avondale Toyota rev up their online reputation. With our all-in-one, AI-powered platform, it’s easier than ever to collect more reviews, connect with more customers, and generate more leads. If you’re ready to revolutionize your online reputation, schedule a demo, call 1-800-561-3357 ext 1, or send an email to sales@birdeye.com.
“The initial setup was smooth, and we invested time customizing our automation, which has paid off nicely. Our account manager, Megha, has been exceptional—always responsive and incredibly helpful.”
Birdeye: The Obvious Choice
Winning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and highest-rated customer experience software for businesses of all sizes.
