How Window Nation Leverages 40,000 New Reviews to Drive Growth with Birdeye
Company Snapshot
Window Nation is redefining home improvement across 32 markets nationwide. With expansion comes the increasing challenge of managing customer feedback, online reputation, and customer engagement across multiple platforms. To streamline operations, enhance customer engagement, and drive growth, they turned to Birdeye—a decision that has transformed how they capture, analyze, and act on customer feedback.
- 22 showrooms across the U.S.
- September 2021
"Prior to Birdeye, we had to go into multiple platforms on a daily basis to manage our reviews, listings, and messaging. With Birdeye, everything pulls into a single platform."
The Challenge
Before partnering with Birdeye, Window Nation relied on Reputation.com for review management. While the platform helped with basic review oversight, it lacked advanced reporting capabilities and failed to provide the full-picture insights needed to track performance and drive business improvements.
Managing reviews, business listings, and customer messaging across multiple platforms—including Google, Facebook, and other directories—quickly became overwhelming. The team was forced to log into separate platforms daily to track new reviews, update business information, and respond to customer inquiries.
This fragmented process slowed response times, made it difficult to identify trends in customer sentiment, and created inefficiencies that impacted both customer experience and operational decision-making.
The Birdeye Solution
Birdeye provided Window Nation with an all-in-one platform to seamlessly manage their reviews, listings, messaging, and insights from a single dashboard. By consolidating these functions, Window Nation has been able to:
- Monitor and respond to reviews across all platforms in under 24 hours
- Capture more customer feedback through both automated and in-person review requests
- Leverage real-time insights to enhance operations and customer experience
- Engage with customers instantly, achieving an average response time of just 33 minutes
- Ensure accurate and consistent business listings across all locations
Exponential Growth in Reviews & Customer Engagement
Since adopting Birdeye, Window Nation has seen a dramatic increase in customer feedback and engagement.
Since partnering with Birdeye, they have seen:
- 40,200 new reviews across all platforms
- 21,800 new Google reviews, increasing their Google rating to 4.8 stars
- Over 80% of their 21,500 review requests turn into published customer reviews
This massive influx of customer feedback has allowed Window Nation to continuously improve their services while reinforcing their reputation as a trusted industry leader.
Faster, More Effective Customer Support
Effective customer support is crucial in building strong, lasting relationships. By prioritizing real-time engagement, the support team has created an environment where customer concerns are addressed swiftly and efficiently.
With over 100 customer messages handled each month and an impressive average response time of just 33 minutes, the team ensures that issues are resolved quickly, preventing frustration and fostering positive interactions. This proactive approach enhances customer satisfaction, boosts loyalty, and minimizes the risk of negative experiences, ultimately strengthening Window Nation’s relationship with their customers.
"The competitor analysis has been a huge assistance in determining how we're doing per market and what markets we want to go into."
Data-Driven Business Decisions & Growth Strategy
By using Birdeye’s analytics and reporting, Window Nation constantly evaluates customer sentiment, review trends, and performance by location to make smarter business decisions.
- Sentiment analysis identifies key themes in customer feedback, helping leadership improve services.
- Performance tracking by location pinpoints strengths and weaknesses across different markets.
- Competitor analysis provides valuable insights into how Window Nation compares to industry leaders.
A Future with Birdeye
Window Nation continues to leverage Birdeye’s capabilities to enhance customer engagement, optimize performance, and drive business growth. With a fully integrated system for review management, reporting, listings, and customer communication, they have solidified their position as a leader in customer experience.
By prioritizing data-driven decision-making and real-time engagement, Window Nation is setting a new standard in customer service. With Birdeye as a strategic asset, they are turning customer feedback into actionable insights and measurable business success.
Don’t let your business fall behind—contact us today to see how Birdeye can elevate your customer experience and accelerate your growth. Call us at (555) 123-4567 or email info@birdeye.com to get started!
"It's been a fantastic experience, and we intend to continue on with Birdeye. All of us that have been using it are absolutely thrilled with the platform."
Birdeye: The Obvious Choice
Winning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and highest-rated customer experience software for businesses of all sizes.
