How to respond to the 5 types of negative reviews
Don’t have the kind of online reputation that you want? There might be a reason: Customers who feel that they’ve had a bad experience are 2-3x more likely to leave a negative review. But there is a way to play defense. Our study reveals that most negative reviews are left by one of 5 types of customers. Here are templates to help you respond to each one.
In this guide, you’ll learn:
- How you can defuse a bad situation with an angry reviewer.
- How to turn certain types of negative reviewers into loyal customers.
- How to deal with reviews that weren’t meant for your business.
Birdeye gets you real results that help you be chosen
- +350%
- +0.8 Stars
- +10%
Data is from over 150,000 Birdeye business customers
Birdeye: The Obvious Choice
Winning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and highest-rated customer experience software for businesses of all sizes.
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