The 2021 state of online reviews: Finance edition
Most consumers don’t trust financial service businesses and finance is one of the least trusted sectors across all industries. For finance businesses seeking to change the narrative, effectively managing reviews is critical for accelerating growth. The more insights you have on industry trends, the better equipped you’ll be to make your reviews work for you - not against you.
We’ve analyzed our customer pool of over 11,000 finance businesses of all sizes to identify statistics, trends, tactics, and technology that will help you drive success with online reviews.
In this guide, you’ll learn:
- What channels finance businesses are using to send review requests
- Where borrowers are writing reviews online
- The impact of COVID-19 on borrower reviews
- How finance stacks up against other industries
- Unique opportunities for finance businesses to generate more reviews
- ...and much more!
Birdeye gets you real results that help you be chosen
- +350%
- +0.8 Stars
- +10%
Data is from over 150,000 Birdeye business customers
Birdeye: The Obvious Choice
Winning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and highest-rated customer experience software for businesses of all sizes.
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