Free Guide

The 2021 state of online reviews

Online reviews can make or break any business. Even a one-star change in customer ratings can significantly impact revenue - for better or worse. But how do you get more reviews? Where are customers writing reviews? What’s the most effective way to ask for a review? The more insights you have on industry trends, the more reviews you'll be able to collect from your customers.

We analyzed our customer pool of over 60,000 businesses of all sizes to identify statistics, trends, tactics and technology that will help you drive success with online reviews.

Download the full Guide

  • Advertising / Media / Agency
  • Agriculture, Fishing & Forestry
  • Arts & Entertainment
  • Automotive
  • Beauty
  • Business Services
  • Community & Social Services
  • Construction
  • Consumer Goods
  • Consumer Services
  • Contractors
  • Dental
  • E-commerce
  • Education
  • Finance
  • Government
  • Healthcare
  • Home Services
  • Hospitality
  • Insurance
  • Legal
  • Manufacturing
  • Real Estate
  • Recreation
  • Restaurants
  • Retail
  • Technology
  • Transportation Services
  • Wellness
  • Other
Number of locations
  • 1 location
  • 2-3 locations
  • 4-14 locations
  • 15-249 locations
  • 250+ locations

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In this guide, you’ll learn:

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The impact of COVID-19 on customer reviews
Which industries are getting the most positive and negative reviews
What channels businesses are using to send review requests
Where customers are writing reviews
Which sites are getting the most reviews by industry
...and much more!

Interested? Here’s a Sneak Peek

Get insights on how businesses across multiple industries are driving success with online reviews.

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Birdeye gets you real results that help you be chosen

Increase in Google Reviews
+0.8 Stars
Increase in Google rating
Increase in revenue
Data is from over 60,000 Birdeye business customers

Start growing with Birdeye today!

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Birdeye: The Obvious ChoiceWinning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and
highest-rated customer experience software for businesses of all sizes.