Free Guide

The ultimate guide to managing negative reviews

Negative reviews can do real damage to your brand — if they’re not handled properly. The right strategy can turn negative reviews into a positive for each one of your business locations. In this guide, we’ll break down a step-by-step method for dealing with negative reviews and share strategies to turn dissatisfied customers into loyal ones.

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Industry
  • Advertising / Media / Agency
  • Agriculture, Fishing & Forestry
  • Arts & Entertainment
  • Automotive
  • Beauty
  • Business Services
  • Community & Social Services
  • Construction
  • Consumer Goods
  • Consumer Services
  • Contractors
  • Dental
  • E-commerce
  • Education
  • Finance
  • Government
  • Healthcare
  • Home Services
  • Hospitality
  • Insurance
  • Legal
  • Manufacturing
  • Real Estate
  • Recreation
  • Restaurants
  • Retail
  • Technology
  • Transportation Services
  • Wellness
  • Other
Number of locations
  • 1 location
  • 2-3 locations
  • 4-14 locations
  • 15-249 locations
  • 250+ locations

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In this guide, you’ll learn:

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The secret to turning negative reviews into wins (and 3 response templates to help you get started )
How to prevent fake reviews from damaging your reputation
How to ensure that you’re proactively reaching out to dissatisfied customers before they ever write a bad review
And much more!

Birdeye gets you real results that help you be chosen

+350%
Increase in Google Reviews
+0.8 Stars
Increase in Google rating
+10%
Increase in revenue
Data is from over 60,000 Birdeye business customers

Start growing with Birdeye today!

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Birdeye: The Obvious ChoiceWinning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and
highest-rated customer experience software for businesses of all sizes.