Birdeye Masterclass: Everything you need to know about Custom Fields

As opposed to generic messages, personalized messages get more responses from your customers. From adding the name in the salutation to asking about their last purchase, personalization can make your customers feel special and valued. This is also one of the best ways to drive up your response rates. With Birdeye’s Custom Fields, you can personalize messages at scale and send targeted campaigns. This means more reviews, more survey responses, better engagement, and a great customer experience.