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Richard's Total Backyard Solutions
- Contractors
- Houston, TX
About this business
Since 1987, Richard's Total Backyard Solutions is a unique pool builder in the greater Houston area, as we have everything you could ever want for your backyard paradise. (That’s why we’re called “Total Backyard Solutions”!) Our 10,000 sq. ft. the showroom has the latest kitchen, bathroom and outdoor trends that other pool companies would not even consider. We offer our clients a full-service in-house consultation experience where they can see, touch, hear and test out anything and everything they des... read more
Location details
1701 S Texas 6, Houston, TX, 77077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Would not recommend using this company. Management seems to be the issue, does not respond to emails, app provided, or phone calls. App is pointless, since it’s never updated or no one responds. Contractors are sub par and not supervised. Project manager isn’t able to “manage the project” due to multiple jobs going on. You are better off managing your own project as you have to remind/ update them on the progress. The project will sit at idle for several weeks at a time.
Recommended2/13/2022 To anyone interested in a pool installation.Do your self a favor and look elsewhere for a pool builder.This is not the company for you. Please do not be fooled by the many positive reviews. It is my opinion that many of them are fabricated.Forget the notion that the customer is top priority, because it simply is not true with this company. I can give many, many examples of poor communication, poor quality work, poor scheduling and coordinating, dishonesty. Signed my pool contract in September of 2020 and as of to... read more
After 11 months and 93,000 after my swimming pool has not been completed from the beginning it was a head ache we signed the contract in june 2020 and up to now there is some issues that have not been completed this company dont send nobody to check the subcontractos this are the issues that i had during the process 1. The dig, they took forever to gunite that hole caved in 2 the gunite. They forgot to place the lights sleeve, didn’t read the blue prints 3. The plumbers they installed the pump piping wrong and also they ... read more
This is not my first post about our never ending pool project. BUT here it is almost mid-November and we are left with a destroyed backyard and trash piled up. Signed final contract in July and this has been the hands down WORST contractor experience EVER. It is always something. Always “We had things to do and we will out there next week”. Yeah OK. That week comes “Oh we got busy and we will be out next week” YEAH OK. I mean they have way too much work for what they can do and that is 100% clear. They can not keep up an... read more
Hi Barry, Jose and crew, here we are, over a year after start of construction, and still waiting for you to get stuff done so we can be inspected. Anyone over there want to actually finish the job? We keep calling and texting. Also the upgraded patio you convinced us was so great is cracking, so we’re super excited to need your action on that as well. We didn’t feel right paying in full as you required before the job was done. But we did it. We’ve surely learned our lesson. So disappointing.
I’m beyond frustrated with Richard’s. We signed our contract at the end of April/beginning of May and we are still not swimming’s. Our project manager seems incompetent and doesn’t seem to know anything going on with the project until we call and ask her when the next step is happening. “Oh you need decking? Let me call and see what I can find out?” Sometime she calls back, sometimes not. They don’t like the way the city wants the plumbing done so they’re arguing with the city. The city told them in May how it should b... read more
do not use this company. they did our backyard and it is still not completely done and it has been almost two years. excuse, after excuse.
I HAD A MINOR PROBLEM WITH MY HOTSPRINGS HOT TUB ABOUT 4 WEEKS AFTER IT WAS INSTALLLED , THE CABINET PANEL CAME LOOSE ON ONE SIDE OF THE TUB! I CONTACTED RICHARD'S SERVICE DEPT. VIA THEIR WEBSITE EARLY MONDAY MORNING, WITHIN IN 15 MINUTES OR SO WE GOT A PHONE CALL FROM PAULA CONFIRMING THAT SHE HAD RECEIVED THE MESSAGE AND THAT WE WERE ON THE SCHEDULE FOR THURSDAY! SHE SENT TWO E-MAILS CONFIRMING THE TIME AND THE NAME OF THE TECHNICIAN WHOSE NAME WAS "ANGEL" HOW ABOUT THAT! HAVING AN ANGEL WORK ON MY HOT TUB DURING THE CHR... read more
Our pool has been a disaster since the tile and coping stage. At the end of September it was supposed to start. We were delayed a week because of our Bowls. It turned out that the real problem was that they did not have the the tile that was promised. We selected another tile and waited another week. Finally work began. Then we happened to be home when coping started, luckily, because they were putting the wrong coping on. We had ordered bullnose and this was straight. We got that worked out and the decking was started. The... read more
Frequently asked questions about Richard's Total Backyard Solutions
How is Richard's Total Backyard Solutions rated?
Richard's Total Backyard Solutions has a 4.8 star rating with 1,603 reviews.
When is Richard's Total Backyard Solutions open?
Richard's Total Backyard Solutions is closed now. It will open tomorrow at 9:00 a.m.