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Richard's Total Backyard Solutions
- Contractors
- Houston, TX
About this business
Location details
1701 S Texas 6, Houston, TX, 77077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Would not recommend using this company. Management seems to be the issue, does not respond to emails, app provided, or phone calls. App is pointless, since it’s never updated or no one responds. Contractors are sub par and not supervised. Project manager isn’t able to “manage the project” due to multiple jobs going on. You are better off managing your own project as you have to remind/ update them on the progress. The project will sit at idle for several weeks at a time.
Business response:
Hi Anthony, Thank you for your review. No matter good or bad we always need to know how our customers are feeling about their process. In speaking with management they have reached out to you to address the concerns you have notated here and during our call to move forward in a better direction. It is our commitment that your project will be done in the next few weeks as we are not far from the finish line of the project. We sincerely appreciate the candor and look forward to finishing your project properly and turning your ... read more
Recommended2/13/2022 To anyone interested in a pool installation.Do your self a favor and look elsewhere for a pool builder.This is not the company for you. Please do not be fooled by the many positive reviews. It is my opinion that many of them are fabricated.Forget the notion that the customer is top priority, because it simply is not true with this company. I can give many, many examples of poor communication, poor quality work, poor scheduling and coordinating, dishonesty. Signed my pool contract in September of 2020 and as of to... read more
Business response:
Thank you for the updates and feedback. We have been notifying Rachel of your updates to ensure she continues to move forward and keep you guys posted inside the APP. Y'all have a great & safe holiday weekend. Best, Cristina
After 11 months and 93,000 after my swimming pool has not been completed from the beginning it was a head ache we signed the contract in june 2020 and up to now there is some issues that have not been completed this company dont send nobody to check the subcontractos this are the issues that i had during the process 1. The dig, they took forever to gunite that hole caved in 2 the gunite. They forgot to place the lights sleeve, didn’t read the blue prints 3. The plumbers they installed the pump piping wrong and also they ... read more
Business response:
We would like to respond to this review & photos officially. We understand the frustration and issues brought to our attention through out the project and have continued working with Mr. Reyna directly with our Construction Manager to get every punch list and item that needs be addressed, properly corrected by our team and subcontractors. We never want a client to experience that they have an unfinished project in their backyard and that their investment into their dream project is disappointing. This is a major investment f... read more
This is not my first post about our never ending pool project. BUT here it is almost mid-November and we are left with a destroyed backyard and trash piled up. Signed final contract in July and this has been the hands down WORST contractor experience EVER. It is always something. Always “We had things to do and we will out there next week”. Yeah OK. That week comes “Oh we got busy and we will be out next week” YEAH OK. I mean they have way too much work for what they can do and that is 100% clear. They can not keep up an... read more
Business response:
Hello Robert & Julie, I just wanted to officially reply back to your review. I will not make any excuses. This has not been one of our best moments. You guys are correct. You are on your third project manager, Garrett. The communication has not been up to our standards and spotty at best. There have been several conversations with both of you to address these concerns offline, yet there have been more issues. It is not the issue that is the problem, it is the communication internally, and relaying that to you properly extern... read more
Hi Barry, Jose and crew, here we are, over a year after start of construction, and still waiting for you to get stuff done so we can be inspected. Anyone over there want to actually finish the job? We keep calling and texting. Also the upgraded patio you convinced us was so great is cracking, so we’re super excited to need your action on that as well. We didn’t feel right paying in full as you required before the job was done. But we did it. We’ve surely learned our lesson. So disappointing.
Business response:
Hi Jenna, We just wanted to reply back to you officially on here. We have Jose updating Robert on getting your issues handled and resolved properly. We will continue to make the corrections and meet with you guys in person as well to do another walk-through and bring everything back to your satisfaction. You guys designed your dream backyard and you need to love it and enjoy it. Best, Cristina
I’m beyond frustrated with Richard’s. We signed our contract at the end of April/beginning of May and we are still not swimming’s. Our project manager seems incompetent and doesn’t seem to know anything going on with the project until we call and ask her when the next step is happening. “Oh you need decking? Let me call and see what I can find out?” Sometime she calls back, sometimes not. They don’t like the way the city wants the plumbing done so they’re arguing with the city. The city told them in May how it should b... read more
Business response:
Hi Jana! We are sorry for the frustration to complete your project in a timely manner. Our Construction Manager Stacey did communicate with your husband outside of Facebook yesterday and today to provide updates. We did plaster your pool today and I believe it is filling up as well, so we are pushing things for you so we can wrap things up your family so you guys can enjoy the pool before summer ends. Stacey said there are a few more punch list items they need to finish up next week, but aiming to complete your project next ... read more
do not use this company. they did our backyard and it is still not completely done and it has been almost two years. excuse, after excuse.
Business response:
Hi Terri, We apologize for the frustration of getting the louvred roof issues resolved for your backyard project. Our construction manager has updated you outside of Facebook with the next gameplan to get you a solution so we can get everything squared away for you and working properly. Best, Cristina
RecommendedI HAD A MINOR PROBLEM WITH MY HOTSPRINGS HOT TUB ABOUT 4 WEEKS AFTER IT WAS INSTALLLED , THE CABINET PANEL CAME LOOSE ON ONE SIDE OF THE TUB! I CONTACTED RICHARD'S SERVICE DEPT. VIA THEIR WEBSITE EARLY MONDAY MORNING, WITHIN IN 15 MINUTES OR SO WE GOT A PHONE CALL FROM PAULA CONFIRMING THAT SHE HAD RECEIVED THE MESSAGE AND THAT WE WERE ON THE SCHEDULE FOR THURSDAY! SHE SENT TWO E-MAILS CONFIRMING THE TIME AND THE NAME OF THE TECHNICIAN WHOSE NAME WAS "ANGEL" HOW ABOUT THAT! HAVING AN ANGEL WORK ON MY HOT TUB DURING THE CHR... read more
Business response:
Hi Richard! So glad Paula and Angel were able to take care of you! This is the perfect weather to enjoy your Hot Spring Spas. Happy Hot Tubbin'! Best, Cristina
Our pool has been a disaster since the tile and coping stage. At the end of September it was supposed to start. We were delayed a week because of our Bowls. It turned out that the real problem was that they did not have the the tile that was promised. We selected another tile and waited another week. Finally work began. Then we happened to be home when coping started, luckily, because they were putting the wrong coping on. We had ordered bullnose and this was straight. We got that worked out and the decking was started. The... read more
Frequently asked questions about Richard's Total Backyard Solutions
How is Richard's Total Backyard Solutions rated?
Richard's Total Backyard Solutions has a 4.8 star rating with 1,643 reviews.
When is Richard's Total Backyard Solutions open?
Richard's Total Backyard Solutions is closed now. It will open tomorrow at 9:00 a.m.