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Richardson Chrysler Jeep Dodge Ram
- Car Dealers
- Richardson, TX
About this business
Location details
1321 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Bad experience. Bought two cars already every car always had problems. Service man suck not responsible after selling car .
Business response:
We apologize for any inconvenience or dissatisfaction you experienced with our after-sale service. We strive to provide exceptional customer service throughout the entire ownership journey, and it is disheartening to learn that we fell short of your expectations. To address your concerns and provide a resolution, we kindly request that you provide us with more specific details regarding the issues you encountered. This will enable us to investigate the matter thoroughly and take the necessary steps to rectify the situation. ... read more
These people extremely unprofessional. They dont care that you have a job they will bother you all day and when complaining about it, theyll just ignore you and send the person that was harassing you an email that its your fault theyre annoying you. I refused business because of this.
Business response:
We apologize for any confusion. We strive to provide the best possible service to all our customers, and it is our goal to address any concerns or issues promptly and effectively. To better understand the specifics of your experience and address your concerns directly, we kindly request that you provide us with more information. This will allow us to investigate the matter thoroughly and take appropriate action if needed. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 and we will do our best to make this be... read more
Bad service, I wont do business with this company again
Business response:
We apologize for any confusion. We strive to provide the best possible service to all our customers, and it is our goal to address any concerns or issues promptly and effectively. To better understand the specifics of your experience and address your concerns directly, we kindly request that you provide us with more information. This will allow us to investigate the matter thoroughly and take appropriate action if needed. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 and we will do our best to make this be... read more
2009 Wrangler: I needed recall work done on the air bag, so I decided to have the dealership look at a couple of other issues to fix. I had a leaking coolant situation, and the A/C wasn't blowing cold. After several days, I was given a quote for $14,000 in recommended repairs. I was told that the entire cooling system needed to be replaced, and the A?C system had many leaks. They also dented my jeep while looking at it. I took to another shop, and all was fixed for $700. I will not go back
Business response:
We apologize for the negative experience you had with our service department. As a customer-focused company, we strive to provide the highest level of service to all our customers, and we regret that we fell short in your case. We take your feedback seriously and would appreciate more specific details about your experience so that we can address your concerns directly. Our team is committed to continuously improving our service and ensuring customer satisfaction. Please contact Jeff Renfro, our Service Manager, at 972-865-86... read more
Did a 5 tire rotation, forgot to put the lugs on my spare. It went flying off when I drove away and almost caused an accident. These guys are as incompetent as incompetent gets.
Business response:
We are truly sorry to hear about your experience with the tire incident while driving. Safety is our utmost priority, and we take these matters very seriously. We want to assure you that incidents like these are highly unusual and not reflective of our usual standards. We would like to investigate this matter further to understand what might have led to this unfortunate incident. Your feedback is crucial in helping us address and rectify any potential issues. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 a... read more
This dealership, Richardson Chrysler Jeep Dodge, Richardson, TX, refused to accept my loan pre-approval from USAA, and persuaded me to accept a loan from one of their lenders, at a higher rate, with higher monthly payments for me. I wont be buying another vehicle from Richardson Chrysler Jeep Dodge.
Business response:
We appreciate your feedback, and we apologize if there has been any confusion or misunderstanding. We strive to provide excellent customer service, and we take all feedback seriously. To address your concerns and provide the appropriate resolution, we kindly request that you provide us with more details about your experience. This will help us identify the specific issue and take the necessary steps to address it. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 and we will do our best to make this better.
Super slow, zero communication, never did anything in 3 days. Was planning on keeping 7 days before even saying anything to me. Really nice people but just unacceptable to not tell me its 7 days to even look at the truck.
Business response:
We strive to provide prompt and efficient service to all our customers, and we understand that your time is valuable. We sincerely apologize for falling short of your expectations in this regard. We constantly evaluate our processes to improve efficiency and minimize wait times for our valued customers. We appreciate your patience and understanding, and we want to assure you that we take your feedback seriously. We will be reviewing your comments with our team to identify areas where we can make improvements and enhance the ... read more
The oil change was too high and the price was not told to me before doing the service. An additive was added to my oil change without my signature making a regular oil change go up by $20 plus dollars.
Business response:
I appologize that the price wasn't told too you upfront. If there is anything in the future we can do for you please let me know thanks Jeff Renfro
They keep trying to sell over priced filters that were already changed. They also said the vehicle needed a throttle service again but they did a few months back. I guess if your someone who don't keep receipts you will be fooled into paying for something you don't need.
Business response:
I appologize for this issue that keeps coming up but our records show that you performed the throttle body service in April 2022 almost 20k miles ago .and no filters were ever replaced here. The recommendatons are time and milage based, all we do is present the inspection results. But I do appreciate the comments , if any questions please feel free to call me 972-865-8600 thanks Jeff
Frequently asked questions about Richardson Chrysler Jeep Dodge Ram
How is Richardson Chrysler Jeep Dodge Ram rated?
Richardson Chrysler Jeep Dodge Ram has a 4.3 star rating with 5,985 reviews.
When is Richardson Chrysler Jeep Dodge Ram open?
Richardson Chrysler Jeep Dodge Ram is closed now. It will open tomorrow at 8:30 a.m.