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Richardson Chrysler Jeep Dodge Ram
- Car Dealers
- Richardson, TX
About this business
Location details
1321 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
To long to expensive did not even wash my truck it came in just washed and came out dirty after sitting outside I dont think I will return
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 and we will do our best to make this better.
Cant give 1-Star...So giving 2 stars.. Had my 75,000miles maintenance done and received the car back with TPMS issue and Start/ Stop warning message. Went back, asked the reason and the reason was that it can happen anytime and it was a coincidence that it happened after service. Not sure what they are checking before handing the vehicle back to customer. Asking me to spend another $500 to fix these issues. I will go somewhere else and not going back to this dealer. They lost a customer.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 and we will do our best to make this better.
HORRIBLE......Worked out a tentative deal for a car with the sales mgr.....an hour later the General Manager called me to say the deal wouldn't go thru unless I agreed to an added $1600 cost for an unwanted tire/wheel warranty......what a rip off
Business response:
Tom, we never want a customer to feel as though we aren't doing everything in our power to honor a price. Our general manager would love to speak to you. We dont show a visit to the store and he doesnt recall having a conversation with you about your deal. Please contact Jon Davis at 855-971-8365 at your earliest convenience.
No stars due to fact they stole my $359 hitch. Only my truck key can take it off only they had for my oil change no cameras anywhere
Business response:
We take comments of stolen property very seriously. We would like to remind you that we did buy you a new receiver as a gesture of good faith on our part in the hope that we might continue our business relationship. If you would like to speak about this further, please contact Jeff Renfro, our Service Manager, at 972-865-8600 at your earliest convenience.
The service dept charged me $200 more than what they should have. After doing my own research, i was able to bring a copy of the other CJDRs in the area and prove they over charged me. The manager Jeff Renfro finally understood that they overcharged me but only refubded me $145 instead of the $200 i was owed. He told me that his shop has more expensive parts than the plano location 5 min down the road (which of course is a complete lie). Meanwhile, Zafar unprofessionally smirked the entire time
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 and we will do our best to make this better.
I have been a regular customer there for a for some time now they seem to have a turn over on advisor there. so I have lots of work done there and regular maintenance and I always bring a competitor coupon for an oil change there which be another well known dealership so I had to speak to another advisor there about a coupon issue when the new was told by mgmt we dont take coupon without explaining which one we will this is not the first time this happen but I'm over it...will go else where!
Business response:
Darlene, thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 and we will do our best to make this better.
Terrible sold a 1 year old truck and will never own another Dodge. Recall no part to fix and no loaner
Business response:
Thank you for trusting us with your service needs. We hate to learn about your negative experience. Please contact Johnny Nickel or James Holloman at 972-865-8600 and we will do our best to make this better.
Horrible experience in the service department
Business response:
We are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand the situation. Please contact Johnny Nickel, our Service Manager, at 972-856-8649 and we will do our best to make this better.
They tried to get us to do more service than is necessary, for $500.
Business response:
We are sorry if you felt pressured to purchase any additional services. We never want a customer to feel pressured to buy, but instead empowered with enough knowledge to make the decision that is best for them. Please contact Johnny Nickel, our Service Manager, at 972-856-8649 and we will do our best to make this better.
Frequently asked questions about Richardson Chrysler Jeep Dodge Ram
How is Richardson Chrysler Jeep Dodge Ram rated?
Richardson Chrysler Jeep Dodge Ram has a 4.3 star rating with 5,985 reviews.
When is Richardson Chrysler Jeep Dodge Ram open?
Richardson Chrysler Jeep Dodge Ram is closed now. It will open at 8:30 a.m.