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Richardson Chrysler Jeep Dodge Ram
- Car Dealers
- Richardson, TX
About this business
Location details
1321 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
The service writer/adviser did a good job. The service providers/shop did a poor job of service. It took a week to get a confirmation of diagnosis i gave them when I brought it in. I had to call to get updates and action. Two weeks to diagnose and change a transfer case control module.
Business response:
were very sorry to read that youre unhappy with your experience. Your feedback is what drives us to improve and given the chance, wed like to look into the issues youre experiencing. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 and we will do our best to make this better.
The service representative was great, but it took 2 hours for an oil change and tire rotation! I had an appointment and it took forever. I was very dissatisfied with that.
Business response:
Thank you for your feedback
Service was not good, as there were some wear and tear at tires. After service, immediately within a day I got my tire flat couple of times. When I see the tire, there is a wear and tear
Business response:
Thank you for taking the time to share your feedback. We try hard to provide customers with the best support possible and apologize that this wasn't your experience. We'd like to better understand what happened and how to make things right, Please contact Jon Davis, our General Manager, at 855-971-8365 and we will do our best to make this better.
Horrible showed up after calling and was told wait was 2 hours long when they couldve told me over the phone instead of making a 45 min drive was told i could uber home till my car was done my appointment was at 10am they said 2 hours so i expected 12-1 i would get my car didnt get it till 5pm on a Friday.
Business response:
Thank you for taking the time to share your feedback. We try hard to provide customers with the best support possible and apologize that this wasn't your experience. We'd like to better understand what happened and how to make things right, Please contact Jon Davis, our General Manager, at 855-971-8365 and we will do our best to make this better.
DON'T TAKE YOUR CAR TO RICHARDSON CJDR!!!! They can not fix anything from a simple window water leak to a major powertrain issue. If you don't want to lose time, money, patience, nerves and your car's value, STAY AWAY from this "service." I've brought my 2020 Jeep Gladiator Overland there 11 times in less than 3 years. They wasted all my warranty time with their cheap service and a lot of excuses. From their service advisor to the general manager, they all pretended like they have been doing everything they can, but the resu... read more
Business response:
Thank you for taking the time to share your feedback. We try hard to provide customers with the best support possible and apologize that this wasn't your experience. We'd like to better understand what happened and how to make things right, Please contact Jon Davis, our General Manager, at 855-971-8365 and we will do our best to make this better.
They couldnt get me a loaner or rental for almost 3 weeks, which inspired me to trade in the car. Shortly after the sales department lost my keys (without communicating with service that they took the keys). I even traded the car to a different dealership, so I wouldnt have to go through the sales process with Richardson Jeep, Dodge, Ram.
Business response:
Thank you for taking the time to share your feedback. We try hard to provide customers with the best support possible and apologize that this wasn't your experience. We'd like to better understand what happened and how to make things right, Please contact Jon Davis, our General Manager, at 855-971-8365 and we will do our best to make this better.
Refuse to do body work after it was approved on a brand new 2022 Jeep unbelievable. I will definitely be checking another dealership. Bought a new Jeep in 2017 was happy with Richardson not so happy now
Business response:
We are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand the situation. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 and we will do our best to make this better.
They were supposed to order another part and fix my car for me but I havent heard back from them in two weeks.
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 and we will do our best to make this better.
Had the worst experience with this shop took a month to fix minor problems bought used parts and after market parts to fix my truck and after all they didnt fix all the problems it had because they said there was nothing wrong with it but clearly still had a noise coming from front suspension.
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 and we will do our best to make this better.
Frequently asked questions about Richardson Chrysler Jeep Dodge Ram
How is Richardson Chrysler Jeep Dodge Ram rated?
Richardson Chrysler Jeep Dodge Ram has a 4.3 star rating with 5,985 reviews.
When is Richardson Chrysler Jeep Dodge Ram open?
Richardson Chrysler Jeep Dodge Ram is closed now. It will open tomorrow at 8:30 a.m.