This profile has been claimed by the business owner or representative.
Richardson Chrysler Jeep Dodge Ram
- Car Dealers
- Richardson, TX
About this business
Location details
1321 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
They say they rotated my tires problem is I told them don't because the tires are brand new and had approximately 50 miles were them. Also, they said I needed brake fluid changed and that had already been performed. This was in the notes as well.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 and we will do our best to make this better.
The lady lied about calling us when our car was ready but other then that they finally fixed it
Business response:
Tonya, thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 and we will do our best to make this better.
Put the wrong parts in twice had to take it to a second dealer Not going back
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 and we will do our best to make this better.
Mechanics are lazy and messy. Oil filter was not replaced. Mechanic did not attempt the tired rotation, and there was oil all over the hood of my car.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry that you feel you didn't receive that. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 and we will do our best to make this better.
I was way over charged and was rudely treated when I wanted to use a coupon.
Business response:
We aim for fair, competitive pricing on our vehicles, parts and services. We're always willing to try and find a way to get customers the best deal possible, and we're sorry that you are dissatisfied with our prices. We'd love to speak with you and see if there's anything we can do to address your concerns. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 and we will do our best to make this better.
Pretty much the worst dealership you could go to in the DFW! The guy try to tell me that the FCW had to do with my suspension being off! LOL CROOKS
Business response:
Hello and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 and we will do our best to make this better.
It took 2 hours for an oil change, even with an appointment. The shocking part is that all the employees thought that this is acceptable. Not going back.
Business response:
Hello, Chris. We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust and give you a special incentive in efforts to correct the situation. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 and we will do our best to make this better.
Brought my Jeep in for recall work, they found 6,500 worth of needed repairs. I took my Jeep to my normal garage and they were able to do all the same repairs with mopar parts for 1800. Beware or inflated repair work.
Business response:
We aim for fair, competitive pricing on our vehicles, parts, and services. We're always willing to try and find a way to get customers the best deal possible, and we're sorry that you are dissatisfied with our prices. We'd love to speak with you and see if there's anything we can do to address your concerns. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 and we will do our best to make this better.
Service and people awesome. Pricing is why I lowered the rating. They want $400-$500 for a thermostat and $26 for a single rear wiper. In that price was $11 of labor for a SINGLE wiper while they were also doing recall work and oil change. If you go here, I hope you dont need groceries that month.
Business response:
Hello. We aim for fair, competitive pricing on our vehicles, parts, and services. We're always willing to try and find a way to get customers the best deal possible, and we're sorry that you are dissatisfied with our prices. We'd love to speak with you and see if there's anything we can do to address your concerns. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 and we will do our best to make this better.
Frequently asked questions about Richardson Chrysler Jeep Dodge Ram
How is Richardson Chrysler Jeep Dodge Ram rated?
Richardson Chrysler Jeep Dodge Ram has a 4.3 star rating with 5,985 reviews.
When is Richardson Chrysler Jeep Dodge Ram open?
Richardson Chrysler Jeep Dodge Ram is closed now. It will open at 8:30 a.m.