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Richardson Chrysler Jeep Dodge Ram
- Car Dealers
- Richardson, TX
About this business
Location details
1321 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
They had my car for a week for repairs and they never even looked at it. Finally just went and got it to take somewhere else.
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 and we will do our best to make this better.
Just would not go back. Did not feel valued as a Jeep owner. Also was charged higher for a package I didnt want.
Business response:
Amber, so sorry to hear you had a disappointing experience. Please contact Jon Davis, our General Manager, at 855-971-8365 and we will do our best to make this better.
Set an appointment a couple weeks prior to have a service bulletin taken care of (ticking noise coming from front end of car when making sharp turns at low speeds) as well as the paint and interior sealant refresh. Dealership told me it could take up to two days to fix the issue. I dropped the car off when they opened the morning of the appointment and let them know I was leaving town Friday morning and absolutely had to have the car finished by then. I was told that based on parts availability that they would diagnose the i... read more
Business response:
We are very sorry to hear that your experience was less than satisfactory. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 and we will do our best to make this better.
I sold my Jeep to the used car department on 8-17 and I am still waiting on a check for my car . ive got nothing but a runaround I know they have the title. Ive talked to the used car manager three times no action taken. I went into the main dealership to talk to the general manager and he wouldnt even give me the time of day. I talked to the switchboard and they told me that they had a changeover of people in their office and it was taking longer to get things done. Ive been waiting 20 days
Business response:
Thank you for taking the time to leave a review, even if your experience wasnt great. Were sorry to hear we did not meet your expectations. Please contact Jon Davis, our General Manager, at 855-971-8365 and we will do our best to make this better.
My auxiliary battery was replaced. I did not need a loaner vehicle at that time. But days later when my other car was in the shop, the Jeep died on me again! They said they had no loaners available and would not assist with a rental or even an uber. I drive 35 miles to my job. Missed work. I am ready to turn this vehicle back in to dealership! Has less than 1200 miles on it. Tried to buy American!
Business response:
I do appologize for the inconvience we caused , give me a call we can discuss this matter 972-865-8600
I have 3 Jeeps and just have not been impressed at all with the service at Richardson Jeep. Had my tires rotated on my 2021 Jeep and had a low tire warning when I left. Just went to Discount Tire and they took care of it. Lots of stuff like this at Richardson.
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 and we will do our best to make this better.
Tough sales and finance team to deal with. Wouldnt accept outside financing. They tried hard to make me use their financing.
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. Please contact Jon Davis, our General Manager, at 855-971-8365 and we will do our best to make this better.
The assistants to the service manager were terrible and rude. Never followed up with us at all. We had to do all the calling and they never once called us to give updates nor tell us the car was ready. They were going to let it go until Monday when it was promised Saturday. We dropped it off at 9 am and it was promised by 1 or 2. Did not get it until 6 pm after they were closed. Not only the service people were rude but so was the old lady at the phones answering. This place has no customer service at all.
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 and we will do our best to make this better.
People running the shop are but jobs dont waste your time and $$$ and go to another dealership
Business response:
Hello, we apologize you weren't happy with your experience. We would like to discuss what happened with you in more detail. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 and we will do our best to make this better.
Frequently asked questions about Richardson Chrysler Jeep Dodge Ram
How is Richardson Chrysler Jeep Dodge Ram rated?
Richardson Chrysler Jeep Dodge Ram has a 4.3 star rating with 5,985 reviews.
When is Richardson Chrysler Jeep Dodge Ram open?
Richardson Chrysler Jeep Dodge Ram is closed now. It will open at 8:30 a.m.