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Richardson Chrysler Jeep Dodge Ram
- Car Dealers
- Richardson, TX
About this business
Location details
1321 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
They wont leave you alone, even if you tell them you cant do anything till this day they wont stop calling you.
Business response:
Thank you for bringing this matter to our attention. We only call individuals that have opted in to receive information about vehicle sales. Its important that we update our records immediately. Please contact Jon Davis, our General Manager, at 855-971-8365 and we will do our best to make this better.
3.5 hours for an Oil Change...
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 and we will do our best to make this better.
Probably won't go back, given text estimate for $492 with very little explanation. When i arrived no explanation at all.
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 and we will do our best to make this better.
Too expensive just to replace a battery.
Business response:
We aim for fair, competitive pricing on our vehicles, parts and services. We're always willing to try and find a way to get customers the best deal possible, and we're sorry that you are dissatisfied with our prices. We'd love to speak with you and see if there's anything we can do to address your concerns. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 and we will do our best to make this better.
Besides the fact they didn't fix the recall on the high beams, I had informed them of the car turning off while the lane assist is on, that was not checked at all!
Business response:
Thank you for taking the time to speak with us about your concerns. We are glad that we were able to resolve your issue! Please feel free to reach out once more if you have any other questions or concerns.
This location is not for African Americans. Spend your money with people that appreciate your business. After about 4-5 visits I will never return or refer anyone especially people of color. This behavior is not Right
Business response:
Thank you for taking the time to share your feedback. We take claims of discrimination very seriously and do what we can to make our dealership an inclusive environment for all. In order for us to help make a change in the world and conduct a thorough investigation into your claims, it is important for us to know all of the facts. At your earliest convenience, please reach out to our Service Manager, Jeff Renfro, at 972-865-8600.
Horrible experience. I wanted a full report of what was done to diagnose my car, been having issues for a year now. All I got was needing a throttle but possibly pcm. Either I do or don't how do you possibly need something. Guy was very rude on the phone because I told him I just want to know what's wrong with it I can fix it myself. Also I had wires hanging under my dash.
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 and we will do our best to make this better.
I've twice taken my car in to have the backup camera repaired. The first time I was made to leave the car for three days before they would even look at it - which just seems incredible that they couldn't figure out how appointments work - and failed to provide updates for the time they were working on the vehicle. All of that is fine if you offer a courtesy car, but they do not so you're left Ubering around leaving voicemails that go unanswered about deadlines that have been and gone. The issue was not fixed. I understand it... read more
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 and we will do our best to make this better.
Hidden fees. Charged extra for so called extra stuff used for diagnostic and oil change. Rip off
Business response:
We aim for fair, competitive pricing on our vehicles, parts and services. We're always willing to try and find a way to get customers the best deal possible, and we're sorry that you are dissatisfied with our prices. We'd love to speak with you and see if there's anything we can do to address your concerns. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 and we will do our best to make this better.
Frequently asked questions about Richardson Chrysler Jeep Dodge Ram
How is Richardson Chrysler Jeep Dodge Ram rated?
Richardson Chrysler Jeep Dodge Ram has a 4.3 star rating with 5,985 reviews.
When is Richardson Chrysler Jeep Dodge Ram open?
Richardson Chrysler Jeep Dodge Ram is closed now. It will open at 8:30 a.m.