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Riverside Animal Hospital North
- New York, NY
About this business
Location details
250 West 108th Street, New York, NY, 10025, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
After reading the latest review on this place (01/11/14) I am wondering if the DOH will make a visit to check this hospital cleanliness? They do it for restaurants, medical clinics to protect us, why not vets offices? Are our little friends lesser than we? Are they not supposed to be uphold the same standards? What follows is my response to a comment made by Phillip R on 1/12/14: "Well, I must have hit a raw nerve, today. Obviously Phillip . R is upset and I understand him with all these negative reviews. But the fact rema... read more
Business response:
Well, America is a free country, and anyone can say anything they want of course, but clearly Yann has a problem with us. In a nutshell, he came to us for a urinary tract problem with his cat. This is one of the most common problems we see. Dr East made the appropriate recommendations and started treatment. A small percentage of cats with urinary tract problems have bladder stones, but we don't recommend taking X-rays every time we see a cat with a urinary tract problem. If we did that, you'd be reading on YELP about how ... read more
All I can say is I'm not too keen on this place. Don't get me wrong, I think the vets are good and the staff is nice, but I really can only recommend coming here in an emergency. They are sooooo expensive that I have to rent out a room to a student for the next year in order to pay my 5 year old cat's most recent bill, and he didn't even have an operation. He stayed over 2 nights in the hospital, had a catheder, some tests done (blood work and an abdominal xray), left the place with an eye infection he didn't have when we... read more
Regarding Dr. Steve's initial claims that I wasn't a real client: Riverside's response to my review, 6 months after it was originally posted, only confirms the fact that they deserve their rating. I tend to suspect there is dishonesty associated with first claiming I was never a client, especially since I did complain to management on 10/8/11. But I do spell my first name differently by one letter than it is on my Yelp account. So I gave him the benefit of the doubt and confirmed my identity. I responded to Dr. Steve mome... read more
Business response:
This is a response to Meyghans latest post. We were able to locate her in our database. We couldn't because her YELP "name" is different that what she used with us. After our back and forth messages it came down to this: She spent quite a bit of time on Yelp writing a very derogatory review of us based on: Hearsay (she admits it's hearsay) from her friend concerning what happened with his puppy with Parvo. Her mistaken belief that the cost of the spay was included in the adoption fee (as per the contract she signed... read more
I usually don't like to leave bad reviews but since this has to do with our pets who are like our children here I am. They might be kind and gentle but none of the Dr's here have been able to ever diagnose any illness my cats have had correctly. The first experience was with a cat we had just rescued who was making himself bleed by all the scratching. Dr K insisted it was allergies. We asked him to check if it was ring worm and he mocked us for doing our own research, finally by the 3rd vet visit ($$$!!!) we begged him to th... read more
I used to be a customer here because it was close and my first visit here was fantastic, but boy has my opinion of this place changed. I have had two emergencies with my dog since about a year ago. I called both times begging to be seen or just speak to a doctor on the phone for some advice on what to do before I could get him to the hospital. In the first emergency they suggested I go to the location in the 70's because the doctor couldn't see more than one patient in an hour THEN that place wouldn't take me. In the second,... read more
Business response:
Sometimes animal hospitals can be like emergency rooms, with everyone incredibly busy doing important things. When days are like that, it's hard for a doctor to get to phone. Even if we have two or three doctors working at once, sometimes we can be overwhelmed (think ER), and if that's the case we have no option but to send you to our sister hospital on W 79th Street or an emergency clinic. It's very possible both hospitals were overwhelmed that day (it happens). Our resources are finite in terms of doctors, technicians, nur... read more
Get a WRITTEN estimate before consenting to anything, and make sure you look it over carefully. If you make any change be sure the new estimate reflects the change. Every time we've come here our bill has ended up hundreds of dollars more than we were quoted because we took people at their word. I guess we were the suckers for trusting other humans. Time to find a new vet for this guy.
I do not like this animal hospital. They had been giving my puppy vaccinations and she had a reaction to one. I called the office and they said to come back to examine her. I told them that I would make it right when the office was closing. I was then told that they would not wait an extra 5 minutes past closing time. Also, if I arrived at closing no one would be there. This is an animal hospital right? How could no one be there to examine her? Never going back. Went to a new vet near Columbus Circle and love her. ... read more
Business response:
Meghan, We are so sorry your pup had a vaccine reaction. At the time, we were closing early because it was Christmas Eve. Our veterinarian that was working that day deemed it safer to refer you to an emergency hospital that would be properly staffed and would be able to observe her if need be. We are sorry for the inconvenience but felt it was safer for your puppy, as some reactions, though not frequent, can evolve and become dangerous. I'm sorry we did not get time to discuss it when you returned for the kennel cough va... read more
First, the good things: I have found the staff to be unfailingly friendly and helpful. They always made time to fit in our dog when he needed to be seen right away. You can tell they are real animal lovers. The bad: In my opinion, they perform a lot of unnecessary tests/interventions. I'm not sure whether it's driven by a desire for $, is just a difference in approach to the minimalist one that makes sense to me, or is maybe a combination of both. Whichever, I found myself feeling ripped-off and wondering if I had exposed m... read more
Business response:
Thank you for the compliments, Kristin We certainly try hard to be friendly and helpful. It's a lot easier when we have friendly and helpful people working at our hospital! In regards to the second part of you review, we DO understand what you're talking about. We wish we had a magic wand or a universal translator so we could make diagnoses without having to do tests. But although we come close, we don't really speak cat or dog. And even if we did, we're not sure what a sick pet would tell us except to say "I don't feel goo... read more
I want to make this short and to the point! We just had to put our cat down in December. It was the most hardest thing I have ever had to go through. I miss him! I had Marley for 16 years. I got him when I was 15 and he has been by my side the whole time. My experience at this hospital was terrible. I know they did the best they could but here is what really truly bothered me: 1. Our Dr. was like a robot. No emotion, no expression, very cold. Made me uncomfortable and worried. 2. Even though we would do whatever it took... read more
Business response:
(Original Message sent to client on 2/10/11) Dear Yumi R. My name is Dr. Steve Kasanofsky (Dr. K ) and I am one of the principals at Riverside Animal Hospital First and foremost, my condolences for your loss of your beloved Marley. I know firsthand how our four legged friends become an integral part of our family, and their loss is devastating , even when they are 16 years old. I'd like to address some of your concerns. I am sorry to hear your experience was so bad. I know Marley was suffering from kidney failure a... read more
Frequently asked questions about Riverside Animal Hospital North
How is Riverside Animal Hospital North rated?
Riverside Animal Hospital North has a 4.4 star rating with 777 reviews.
When is Riverside Animal Hospital North open?
Riverside Animal Hospital North is open now. It will close at 7:00 p.m.